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# Help Desk Technician Level 2 (MSP)

- **Company:** Bowman and Williams Inc
- **Location:** Columbia, MD, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Hyper-V, Networking Hardware, Windows Servers, Network Architecture, Azure Active Directory, Microsoft SharePoint, TCP/IP, Virtualization Technology, Sonicwall, Firewalls (Computer Science), Microsoft InTune, Network Server, Cisco, Vmware
- **Published:** October 12, 2026
- **Apply:** https://www.juju.com/job/2_163738078

## About the Role

This role is ideal for someone with MSP experience who has moved beyond basic help desk support and has strong hands-on experience with Windows Server, virtualization, networking, and hardware deployments. You will focus on racking, stacking, cabling, device installs, and onsite project work while partnering with engineering teams on configuration and handoff., * Experience working for a Managed Service Provider

 * 2+ years of IT support, help desk, field support, or infrastructure support experience
 * Strong hands-on experience with Windows Server environments
 * Strong experience with VMware, Hyper-V, or virtualized infrastructure
 * Experience with hardware deployments, cabling, device installs, and racking/stacking
 * Working knowledge of servers, switches, firewalls, TCP/IP, and network infrastructure
 * Experience with xrbllit Dell, HP, Cisco, SonicWall, or similar hardware
 * Exposure to Microsoft 365, Azure AD, Intune, or SharePoint
 * Ability to work independently at client sites and communicate clearly with clients

## Description

* Travel to client sites for onsite project work and infrastructure deployments
 * Rack, stack, cable, and install servers, firewalls, switches, and network devices
 * Support workstation, server, firewall, and network hardware deployments
 * Assist with equipment staging, mounting, labeling, and physical infrastructure setup
 * Work with engineering teams to support configuration, documentation, and project handoffs
 * Troubleshoot basic server, networking, firewall, and virtualization issues during deployments
 * Communicate professionally with clients while onsite
 * Document completed work and keep project timelines on track