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# Tier 2 Technical Support Analyst

- **Company:** St. Charles Community College
- **Location:** Cottleville, MO, United States
- **Salary:** $45,968.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Documentation, Desktop Computing, System Center Configuration Manager, Windows Servers, Network Configuration and Change Management, Software Deployment, Hardware Infrastructure
- **Published:** October 12, 2026
- **Apply:** https://www.juju.com/job/12_26a355e51

## About the Role

* Associate's degree from two-year College; or four years related experience and/or training; or equivalent combination of education and experience.
 * Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge.
 * Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions.
 * Experience documenting standard operating procedures, processes, and other administrative functions.
 * Self-motivated, task oriented, focused on resolving issues, and ability to function with minimal supervision.
 * Conceptual knowledge of network and physical security principles.

PREFERRED QUALIFICATIONS:

 * Technical knowledge of a Windows and Mac operating system preferred.
 * Knowledge of Active Directory preferred.
 * Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras preferred.

## Description

* Meets with users to determine specifications and network configurations needed for new and existing software.
 * Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software.
 * Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues.
 * Deploys images and reviews special policies or permissions that need to be setup. Verifies software license information.
 * Software installation on a network or standalone.
 * Set-up, troubleshoots and ensures connectivity to the network by proper configuration.
 * Record system documentation for technical procedures and/or training.
 * Set-up and performs testing of software on new operating systems.
 * Trainer for Tier 1 Technology Support Analysts.
 * Provides basic audio/visual equipment maintenance.
 * Provides media instruction for faculty, staff and community.
 * Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer.
 * Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.)
 * Complies with IT procedure for reporting child pornography on SCC equipment.