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# IT Help Desk Technician

- **Company:** Brevard County Sheriff's Office
- **Location:** Titusville, FL, United States
- **Salary:** $40,560.0 - $44,845.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Computing Platforms, Computer Networks, Desktop Computing, Local Area Networks, Computer Equipment, Information Technology
- **Published:** October 12, 2026
- **Apply:** https://www.careerjet.com/job/us85cd21145177882befb55eacf0595b93/eaa

## About the Role

* High School Diploma, or equivalent, and at least one (1) year of computer systems experience involving technical support.
 * Experience in providing end-user phone support for current PC desktop and application software and/or installation, upgrading, troubleshooting and repairing personnel computers in a network environment.
 * Strong organizational skills with the ability to multi-task.
 * Excellent interpersonal and verbal communication skills are critical.
 * Valid Florida Driver's License (must be maintained for duration of employment).

## Description

Under general supervision, provide technical assistance to field technicians and customers via phone and software platforms. Ensure prompt handling of Help Desk calls and work orders within specified timelines. Communicate technical solutions in a user-friendly, professional manner; provide one-one-one end-user training as needed; assist Field Technicians; troubleshoot network printer problems; pass more complex end-user problems on to Field Technicians; conduct hardware and software inventory database maintenance and reporting; and perform related work as required.
Position Duties

 * Fields all Help Desk calls from the Sheriff's Office user base and creates the initial record of request.
 * Resolves all Level One end-user problems over the phone; passes all level Two requests on to a Field technician.
 * Contacts third-party vendors for warranty service repair.
 * Ability to diagnose and resolves end-user network or local printer problems, PC hardware problems and Server, e-mail, Internet, and local-area network access problems.
 * Assists Field technicians in creating materials for end-user frequently asked questions (FAQs).
 * Regular dependable and punctual attendance is an essential function of this job.