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# Help Desk Lead

- **Company:** Base-2 Solutions, LLC
- **Location:** Doral, FL, United States
- **Experience:** Expert
- **Salary:** $10,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Cloud Computing, Issue Tracking Systems, Remote Desktop Services, Software Troubleshooting, Information Technology, Servicenow
- **Published:** October 12, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9234392/help-desk-lead

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 5 years of equivalent experience in IT service management.
 * Demonstrated experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
 * Experience with remote desktop management, enterprise device provisioning, and IT asset tracking.

Preferred Qualifications

 * ITIL Foundation Certification.
 * Microsoft Certified: Modern Desktop Administrator Associate.
 * CompTIA A+.

Required Education and Experience Equivalency

 * Bachelor's degree in Information Technology, Computer Science, or a related field.
 * OR 5 years of equivalent experience in IT service management.

## Description

Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments., * Manage global authentication support operations.

 * Lead and manage a technical help desk team.
 * Ensure high-quality IT support services for cloud-based and on-premises environments.
 * Apply ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
 * Provide strong customer service, team leadership, and incident resolution.