> Markdown version of [/jobs/ext/37053-forward-deployed-engineer](https://www.wearedevelopers.com/jobs/ext/37053-forward-deployed-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Forward Deployed Engineer - **Company:** Intermedia Communications Inc. - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $95,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Software Applications, User Authentication, Software as a Service, Cloud Computing, Customer Interaction Management (Software), Data Transformation, JSON, Python (Programming Language), Microsoft Dynamics, Routing, OAuth, PCI Data Security Standards, Queue Management Systems, Runbook, Salesforce.Com, Data Streaming, Systems Integration, Twilio, Extensible Markup Language (XML), Zoho Office Suite, Dynamic Routing, Chatbots, Genesys, Large Language Models, Virtual Agents, Hubspot, Restful APIs, Zendesk, Amazon Lex, Webhooks, Automation Anywhere, Servicenow, Telco Cloud - **Published:** May 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f615a69e2e2faf27 ## About the Role Do you have experience in OAuth 2.0?, * 2-3+ years of hands-on experience in Professional Services, solutions engineering, technical implementation, or customer-facing * SaaS/Cloud deployment. * Experience deploying or supporting Contact Center technologies, including IVR, ACD/routing, queue management, agent workflows, * or reporting. * Exposure to UCaaS, CCaaS, Contact Center, or Cloud Communications platforms such as Intermedia, RingCentral, Zoom, Vonage, * 8x8, Five9, NICE CXone, Genesys, or Twilio. * Experience managing customer-facing technical engagements from requirements gathering through go-live. * Familiarity with AI-Powered Applications such as Virtual Agents, Conversational AI, AI Routing, LLM-Based Assistants, or similar * technologies. * Strong understanding of Contact Center architecture, call flows, IVR/IVA, skills-based routing, reporting, and customer experience * metrics. * Hands-on experience with CRM integrations, APIs, webhooks, JSON/XML data mapping, OAuth 2.0, and basic API troubleshooting. * Ability to communicate technical concepts clearly to both technical and non-technical stakeholders. * Strong written communication skills, including experience producing BRDs, SDDs, SOWs, status reports, or runbooks. * Self-directed project management skills with the ability to manage multiple customer deployments at the same time., * Preferred experience: 3-5 years in Professional Services, ideally within UCaaS, CCaaS, Contact Center, SaaS, Cloud Communications, or AI Application Deployment. * Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, or HubSpot implementation experience. * Contact Center platform certifications such as Five9, NICE CXone, Genesys Cloud, Twilio Flex, or equivalent. * Experience configuring LLM-Based AI Agents, prompt templates, conversation flows, fallback logic, or Voice Agent workflows. * Working knowledge of AI Voice Agent platforms such as Synthflow, Voiceflow, Dialogflow CX, Amazon Lex, Google CCAI, or similar. * Python or JavaScript scripting ability for lightweight data transformation, API response parsing, or configuration validation. * Experience with regulated or vertical-specific environments such as healthcare, financial services, retail/eCommerce, legal, or Professional Services. * Familiarity with HIPAA, PCI-DSS, TCPA, call recording compliance, or other Contact Center regulatory considerations. ## Description As a Field Deployment Engineer, you will lead the deployment of Intermedia AI Applications across customer environments, including AI-Powered Voice Agents, Intelligent Routing, Virtual Assistants, CRM-Integrated Workflows, and Contact Center Automation. You will own customer engagements from signed Statement of Work through discovery, design, deployment, testing, go-live, and hypercare. This is not a back-office engineering role. You will serve as a primary technical partner to customers, helping translate business requirements into deployed AI solutions that create measurable outcomes. What You'll Do * Lead customer-facing AI Application deployments from project kickoff through go-live and hypercare. * Facilitate discovery workshops with IT, Contact Center, CX, CRM, and executive stakeholders. * Translate customer workflows into clear business requirements, process flows, and solution designs. * Configure and deploy AI Applications across voice and digital channels, including AI Receptionists, Intelligent Routing Agents, Virtual Assistants, and custom AI workflows. * Design Contact Center AI workflows including intent recognition, dynamic routing, escalation logic, fallback handling, and post-call summarization. * Integrate AI Applications with CRM and enterprise platforms such as Salesforce, HubSpot, Microsoft Dynamics 365, ServiceNow, Zendesk, and Zoho CRM. * Build and test REST API integrations, webhook configurations, data flows, authentication, and CRM writeback processes. * Author test plans, support UAT, lead go-live readiness, and provide structured hypercare support. * Contribute to Statements of Work, scope definition, change orders, and expansion opportunity identification. * Partner with Product and Engineering teams to communicate customer feedback, product gaps, and deployment learnings. * Create deployment playbooks, integration runbooks, and configuration guides to help scale the Professional Services practice. ## Related Videos - [20 billion requests a week: Upgrading Twilio's API gateway at scale](https://www.wearedevelopers.com/videos/100234-20-billion-requests-a-week-upgrading-twilio-s-api-gateway-at-scale) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Minimal infrastructure for Real‑Time Phone Agents: transcripts in, responses out](https://www.wearedevelopers.com/videos/1736-minimal-infrastructure-for-real-time-phone-agents-transcripts-in-responses-out) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)