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# Onsite Support Engineer - 11014107

- **Company:** ITProposal
- **Location:** Brussel, Belgium
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Configuration Management Databases, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Mobile Application Software, Local Area Networks, Microsoft Office, Networking Basics, TCP/IP, Wi-Fi Technology, Office365, Tablet Computers, Peripherals, Microsoft InTune, Laptops, Servicenow
- **Published:** October 13, 2026
- **Apply:** https://www.adzuna.be/details/5925495222

## About the Role

* 810 years of relevant IT support experience.
 * Strong knowledge of Windows 10/11 operating systems.
 * Experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
 * Hands-on experience supporting Apple and Android mobile devices.
 * Knowledge of Microsoft Intune and mobile device management.
 * Experience supporting Microsoft Teams Rooms and meeting room technologies.
 * Basic networking knowledge, including LAN, Wi-Fi, TCP/IP, and VPN.
 * Familiarity with ServiceNow or similar ticketing systems.
 * Strong hardware troubleshooting and IT asset lifecycle management skills.
 * Excellent communication, customer service, and problem-solving abilities.

## Description

* Provide onsite and remote support for Windows laptops, desktops, and peripherals.
 * Troubleshoot hardware, software, operating system, and application issues.
 * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office.
 * Install, replace, upgrade, and manage IT devices and assets.
 * Support Apple iPhones, iPads, and Android smartphones and tablets.
 * Configure email, VPN, Teams, and mobile applications.
 * Manage device enrollment and configuration through Microsoft Intune or other MDM solutions.
 * Support Microsoft Teams Rooms and video conferencing equipment, including displays, cameras, microphones, and speakers.
 * Perform pre-meeting checks and provide executive meeting support when required.
 * Coordinate with AV vendors to resolve complex technical issues.
 * Provide onsite technical assistance to infrastructure, network, security, server, and workplace teams.
 * Perform cable patching, equipment installation, device replacements, and connectivity checks.
 * Manage incidents and service requests through ServiceNow or equivalent ITSM tools.
 * Ensure SLA compliance and maintain accurate asset and CMDB records.
 * Participate in site audits, technology refresh projects, and operational improvement initiatives.