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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Platform Support Engineer (APAC) - **Company:** Lightning AI - **Location:** United States (Remote available) - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cloud Computing, Nvidia CUDA, Software Debugging, Linux, Programming Tools, Distributed Computing Environment, Distributed Systems, InfiniBand, Python (Programming Language), Log Analysis, Machine Learning, Performance Tuning, Remote Direct Memory Access, Prometheus, Runbook, Software Engineering, AI Infrastructure, Planning Software, Graphics Processing Unit (GPU), Pytorch, System Availability, Grafana, Containerization, Kubernetes, Bare Metal, Slurm, Machine Learning Operations, Hardware Infrastructure - **Published:** May 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2aa6d5d3442c395e ## About the Role Do you have experience in Scalability?, * Strong software engineering and systems troubleshooting background * Experience with Kubernetes and containerized environments * Linux systems knowledge, including networking, storage, process management, and performance tuning * Experience with cloud infrastructure and distributed systems * Experience with observability and debugging tools such as Prometheus, Grafana, or OpenTelemetry ML Infrastructure Experience * Hands on experience operating machine learning workloads in production or research environments * Experience with distributed ML systems and tooling such as PyTorch, CUDA, or NCCL * Familiarity with GPU infrastructure and orchestration * Experience troubleshooting performance, reliability, or scaling issues in ML infrastructure * Understanding of the operational challenges involved in running ML systems at scale Collaboration * Strong communication skills and ability to work directly with highly technical customers and engineering teams * Comfortable operating in fast moving, highly ambiguous environments * Enjoys solving complex technical problems collaboratively, * Experience with large scale model training or distributed inference systems * Familiarity with Ray, Kubeflow, Slurm, or similar distributed scheduling platforms * Experience with InfiniBand, RDMA, or high-performance networking * Experience operating bare metal infrastructure * Familiarity with storage systems commonly used in ML environments * Experience working at an AI infrastructure, cloud, MLOps, or developer tooling company * Contributions to platform engineering, developer infrastructure, or operational tooling projects * Experience writing automation, tooling, or scripts in Python or similar languages ## Description * Focus: We complete one goal at a time with care, collaborating as a team to deliver features with precision. * Balance: Sustained performance comes from rest and recovery. We ensure a healthy work-life balance to keep you at your best. * Craftsmanship: Innovation through excellence. Every detail matters, and we take pride in mastering our craft. * Minimal: Simplicity drives our innovation. We eliminate complexity through discipline and focus on what truly matters., Lightning AI is looking to hire a Platform Support Engineer to join our APAC Customer Experience team, supporting ML engineers running large-scale training and inference workloads across cloud infrastructure, Kubernetes, and GPU platforms in production environments. This role is not a ticket router or traditional support engineer. You are a technical partner to ML teams - helping diagnose failures, improve reliability, and guide customers through complex distributed systems problems.The problems range from Kubernetes scheduling and GPU orchestration to distributed PyTorch failures, inference latency, networking bottlenecks, storage performance, and platform reliability. You'll gain exposure to a wide variety of real world AI workloads across industries and help shape the infrastructure powering the next generation of ML applications. This role is remote and open to candidates based in either the Philippines or Singapore. The role follows a Thursday-Sunday schedule, with working hours from 7:00 AM to 5:00 PM local time (UTC+8). What You'll Do Work Directly With ML Engineers * Partner directly with customer engineering teams running training and inference workloads in production * Help customers diagnose and resolve complex distributed systems and ML infrastructure issues * Act as a technical advisor during high impact incidents and platform degradation events * Translate infrastructure level issues into actionable guidance for ML engineers * Build credibility with customers through strong technical reasoning and clear communication Debug ML Infrastructure & Distributed Workloads * Investigate failures involving distributed training, Kubernetes orchestration, GPU allocation, networking, and storage systems * Troubleshoot PyTorch, CUDA, NCCL, and inference serving related issues * Analyze logs, metrics, traces, and system behavior to isolate root causes * Debug containerized workloads running across Kubernetes and bare metal GPU environments * Support customers scaling workloads across multi node GPU systems * Diagnose performance bottlenecks involving compute, memory, networking, or storage Improve Reliability & Platform Operations * Identify recurring patterns across customer issues and drive long term reliability improvements * Contribute to post incident reviews and operational improvements * Build internal tooling, automation, documentation, and runbooks * Partner closely with infrastructure, networking, and platform engineering teams * Help improve observability, operational visibility, and troubleshooting workflows * Improve the customer experience through better processes and technical guidance What This Role Is Not To set clear expectations: * This is not a traditional help desk or ticket routing support role * This is not purely customer success or account management * This is not a backend engineering role * This is not a passive escalation position This role is for engineers who enjoy solving difficult technical problems while working closely with other engineers. ## Related Videos - [Running Secure Life Science Research at Scale using Hybrid GPU HPC and Kubernetes 🧬](https://www.wearedevelopers.com/videos/100355-running-secure-life-science-research-at-scale-using-hybrid-gpu-hpc-and-kubernetes) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [LLMOps-driven fine-tuning, evaluation, and inference with NVIDIA NIM & NeMo Microservices](https://www.wearedevelopers.com/videos/1582-llmops-driven-fine-tuning-evaluation-and-inference-with-nvidia-nim-nemo-microservices) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) ## Related Articles - [MLOps – What’s the deal behind it?](https://www.wearedevelopers.com/magazine/125-mlops-what-s-the-deal-behind-it) - [MLOps And AI Driven Development](https://www.wearedevelopers.com/magazine/82-mlops-and-ai-driven-development) - [MLops – Deploying, Maintaining And Evolving Machine Learning Models in Production](https://www.wearedevelopers.com/magazine/115-mlops-deploying-maintaining-and-evolving-machine-learning-models-in-production) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)