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# 2nd Line IT Support Engineer

- **Company:** Family The Wolviston Group
- **Location:** Edinburgh, UK
- **Salary:** £32,000.0 - £36,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, User Authentication, Microsoft Online Services, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Networking Basics, Azure Active Directory, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wi-Fi Technology, Software Troubleshooting, HybridCloud, Firewalls (Computer Science), Microsoft InTune, User Administration
- **Published:** October 13, 2026
- **Apply:** https://apply.jobadder.com/17021/617088/6avyc6mze6xedjxgvcyse4frpi?site=eu1

## About the Role

* Previous experience in a 2nd Line IT Support position
 * Strong Microsoft 365 administration skills
 * Experience with Active Directory, Entra ID and Intune
 * Knowledge of Windows 10/11 and Windows Server environments
 * Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and firewalls
 * Experience supporting hybrid and cloud-based environments
 * Strong troubleshooting and problem-solving abilities
 * Excellent communication and customer service skills
 * Experience working within an MSP environment would be advantageous

Relevant Microsoft certifications are desirable, although practical commercial experience and a strong technical skillset are equally important.

## Description

This is an excellent opportunity for a technically capable support professional who enjoys troubleshooting complex issues, working across a broad range of technologies, and supporting multiple client environments.
Working as part of a collaborative technical team, you'll take ownership of escalated support tickets, deliver exceptional customer service, and contribute to ongoing projects and infrastructure improvements., * Troubleshoot and resolve complex Microsoft 365, Windows, server, networking and endpoint support issues

 * Administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive
 * Manage Active Directory and Microsoft Entra ID, including user administration, permissions, authentication and MFA
 * Support Microsoft Intune and endpoint management solutions
 * Diagnose networking issues including DNS, DHCP, TCP/IP, VPNs, VLANs, Wi-Fi, switching and firewalls
 * Support Windows Server and hybrid cloud environments
 * Investigate security, endpoint and access-related incidents
 * Take ownership of escalated tickets from initial investigation through to resolution
 * Communicate effectively with customers throughout the support process
 * Assist with technical projects, system upgrades and infrastructure deployments
 * Mentor and support junior members of the service desk team, Our experienced team of consultants are ready to assist with your recruitment needs - whether you are a candidate looking for a new role, or a company looking to recruit, send us an email or call us to speak to a member of the team.