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# IT Support Technician

- **Company:** Family The Wolviston Group
- **Location:** Edinburgh, UK
- **Salary:** £26,500.0 - £29,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Online Services, Cloud Computing, Dynamic Host Configuration Protocol, LiveChat, Networking Basics, TCP/IP, Windows Desktop
- **Published:** October 13, 2026
- **Apply:** https://apply.jobadder.com/17021/617090/6avyc6mze6xedjxgvcyse4frpi?site=eu1

## About the Role

* Previous experience within an IT support role, ideally 12 months or more
 * Strong interest in technology and troubleshooting
 * Experience supporting Microsoft-based environments
 * Knowledge of Microsoft 365 administration and support
 * Understanding of Windows desktop operating systems
 * Basic networking knowledge including TCP/IP, DNS and DHCP
 * Excellent communication and customer service skills
 * Strong organisation and attention to detail
 * Ability to prioritise workloads and manage multiple tasks effectively

Experience working within a Managed Service Provider (MSP) environment would be highly advantageous but is not essential.

## Description

We're currently recruiting for an IT Support Technician to join a successful and growing Managed Service Provider based in Edinburgh.

This is an excellent opportunity for someone with at least 12 months of IT support experience, or a recently completed IT apprenticeship, looking to develop their technical skills within a fast-paced, supportive environment. You'll gain exposure to a wide range of technologies, clients and support challenges while receiving structured training and career development.

Working within a busy service desk team, you'll be responsible for delivering high-quality technical support, managing support tickets, and helping clients resolve a variety of IT issues., * Provide first and second-line technical support to end users

 * Respond to support requests via phone, email and live chat
 * Log, update and manage tickets accurately through to resolution
 * Troubleshoot hardware, software and connectivity issues
 * Support Microsoft 365 services and cloud-based technologies
 * Assist users with desktop, laptop, server and network-related issues
 * Escalate complex incidents where required, ensuring clear handover information is provided
 * Deliver excellent customer service across a varied client base
 * Maintain technical documentation and knowledge base articles
 * Work collaboratively with colleagues to ensure service levels are achieved, Our experienced team of consultants are ready to assist with your recruitment needs - whether you are a candidate looking for a new role, or a company looking to recruit, send us an email or call us to speak to a member of the team.