> Markdown version of [/jobs/ext/3706901-it-operations-manager](https://www.wearedevelopers.com/jobs/ext/3706901-it-operations-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Operations Manager

- **Company:** SPT Labtech
- **Location:** Melbourn, UK
- **Contract:** Permanent contract
- **Skills:** Access Network, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Queue Management Systems, Anti-Phishing, Security Information and Event Management, Software Asset Management, TCP/IP, Virtual Local Area Networks, Microsoft InTune, Network Support, Gsuite
- **Published:** October 13, 2026
- **Apply:** https://www.totaljobs.com/job/it-operations-manager/spt-labtech-limited-job108150085

## About the Role

* An experienced people manager who gets the best out of a small team
 * Organised and process-driven, comfortable owning a service function end to end
 * A clear communicator, able to manage stakeholder expectations and represent IT professionally at all levels
 * Hands-on and self-directed, happy to switch between management and technical work
 * Comfortable working with colleagues across multiple sites and time zones

The essentials:

 * Demonstrable experience leading, managing and developing a small IT team
 * Experience owning a helpdesk or service desk function: queue management, SLAs, escalation protocols and ticket workflows
 * Independent working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN configuration, switch management and fault diagnosis
 * Working knowledge of Windows Server environments
 * Experience administering M365 or Google Workspace and the associated admin tooling
 * Strong user lifecycle and access management experience across multiple systems

Hardware and software asset management experience

It would be a bonus if you have:

 * Intune or MDM device management experience
 * Experience running security awareness activities such as phishing simulations or security training
 * Experience in a multi-site or international IT environment
 * Experience working alongside or transitioning to a managed security model (MDR, SIEM, CVAR)

## Description

* Managing and developing a team of three: a Support Engineer and IT Technician in the UK, and an IT Manager in the US, with regular 1:1s, performance reviews and development planning
 * Setting team standards, SLAs and escalation protocols, and acting as the first point of escalation for the operational team
 * Reporting operational performance to the IT Director: queue metrics, SLA adherence, volume trends and team capacity
 * Owning helpdesk queue management, making sure tickets are triaged, routed and resolved within agreed timeframes
 * Owning asset management, user lifecycle (starters, leavers and role changes) and day-to-day M365 administration
 * Overseeing procurement of hardware and peripherals, and owning IT documentation: SOPs, FAQs and user guides
 * Providing hands-on networking support: connectivity issues, VPN faults, switch-level troubleshooting and network access management
 * Supporting server and infrastructure maintenance alongside our Cyber Security Engineer, with structured knowledge transfer to build your infrastructure depth over time
 * Owning day-to-day security operations: policy enforcement, MFA compliance, endpoint compliance, antivirus alert triage and our phishing simulation programme
 * Maintaining user access and permissions across all systems, applying least privilege principles