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# Technology Support II

- **Company:** JPMorgan Chase & Co.
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Confluence, JIRA, Bash Shell, Cloud Computing, Information Leak Prevention, Windows PowerShell, Software Engineering, Atlassian Tools, Casper Suite, Gsuite
- **Published:** October 13, 2026
- **Apply:** https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/requisitions/preview/210799190

## About the Role

* Proven experience in a Service Desk or Technical Support role.
 * Proven experience troubleshooting macOS in a corporate environment.
 * Administrative experience in Atlassian Cloud, Google Workspace, and Entra ID.
 * A foundational understanding of Data Loss Prevention (DLP) and web filtering concepts.
 * Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
 * A "can-do" attitude with a strong desire to learn new technologies and automate repetitive tasks.

Preferred qualifications, capabilities and skills

 * Exposure to or interest in learning PowerShell or Bash to assist with automation

## Description

* Diagnose and resolve macOS hardware and software issues as the primary point of contact.
 * Assist with the deployment, setup, and troubleshooting of Apple devices using Jamf Pro.
 * Maintain an accurate inventory of assets and peripherals.
 * Support the day-to-day maintenance and administration of Atlassian Cloud (Jira/Confluence).
 * Execute user onboarding, offboarding, password resets, and MFA troubleshooting within Entra ID and Google Workspace.
 * Monitor and troubleshoot security tools, including Netskope and Crowdstrike.
 * Ensure all end-user devices remain compliant with organizational security policies.
 * Assist the Lead in identifying and reporting potential security incidents or vulnerabilities.
 * Provide high-quality, "white-glove" customer service and clear communication on ticket status.
 * Manage the support queue effectively, prioritizing urgent issues.
 * Create and maintain clear, concise technical documentation and user "How-To" guides in Confluence.