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# Onboarding Support Administrator - Temp to Perm

- **Company:** Office Angels
- **Location:** Houghton le Spring, UK
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Databases
- **Published:** October 13, 2026
- **Apply:** https://www.reed.co.uk/jobs/onboarding-support-administrator-temp-to-perm/57453111

## About the Role

* Previous experience in an administration, customer service or customer support role.
 * Excellent verbal and written communication skills.
 * Strong organisational skills and attention to detail.
 * Experience maintaining accurate records and databases.
 * Good IT skills, including Microsoft Outlook, Word and Excel.
 * Ability to manage multiple tasks and priorities effectively.
 * Professional and confident telephone manner.
 * A proactive approach and positive attitude.

Desirable

 * Experience working within the education sector, schools, academies or Multi-Academy Trusts.
 * Experience using CRM systems.
 * Experience coordinating customer onboarding processes.
 * Experience within a software, technology, professional services or support environment.
 * Experience managing multiple customers, projects or workstreams simultaneously.

## Description

Are you an organised, proactive administrator who enjoys helping customers and keeping processes running smoothly? We're recruiting on behalf of a growing organisation within the education sector for a Onboarding & Support Administrator to join their Operations Team.

This is a varied and rewarding role where you'll support customers from their initial enquiry through to onboarding and ongoing support, ensuring they receive a professional, friendly and efficient service throughout their journey., As a Customer Onboarding & Support Administrator, you'll play a key role in ensuring customers have a smooth and positive experience from the outset. Working closely with the Operations Manager and wider team, you'll coordinate onboarding activities, manage customer communications, maintain CRM records and provide general administrative support. You'll be the first point of contact for many customers and help ensure all actions are completed accurately and on time., * Coordinate the customer onboarding process, ensuring records, documentation and tracking systems are maintained accurately.

 * Monitor onboarding progress, follow up outstanding actions and keep customers informed throughout their journey.
 * Liaise with customers and internal teams to gather information, coordinate requirements and ensure actions are completed.
 * Identify and escalate onboarding delays, issues or risks where appropriate.
 * Respond to customer enquiries via telephone and email, providing a professional, friendly and responsive service.
 * Resolve general enquiries and direct specialist or technical queries to the appropriate team member.
 * Build and maintain positive customer relationships through regular communication and support.

Administration & Coordination

 * Maintain and update CRM systems, databases and customer records.
 * Accurately record customer interactions, actions and outcomes.
 * Coordinate multiple tasks and priorities simultaneously while meeting deadlines.
 * Support reporting, documentation and general operational administration.
 * Ensure records are maintained accurately, securely and confidentially., If you're a highly organised administrator who enjoys delivering excellent customer service, supporting customers and keeping processes on track, we'd love to hear from you.