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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Technician 2 - **Company:** Intrado - **Location:** Longmont, CO, United States - **Salary:** $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Automatic Call Distributor, Apache HTTP Server, Application Services, Border Gateway Protocol, VoIP, Unix, Codecs, Data Centers, Domain Name System (DNS), G.711 Standard, Integrated Services Digital Networks, Networking Hardware, Internet Protocol, Virtual Private Networks (VPN), OSI Models, Network Connections, Routing, Node.Js, TCP/IP, Wide Area Networks, Computer Networking Systems, Computer Network Operations, Peripherals, Information Technology, Data Management, Cisco, Programming Languages - **Published:** May 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0717ad8408797f83 ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, * High school diploma required, however an Associate's Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred * SIP training, CCNA and A+ CompTIA certifications highly preferred. Experience and Technical Skills: * Minimum one (1) year of experience with: + Command Line Operating Systems + BGP, routing protocols, and VPN tunnels + Unix, Windows Operating Systems, SecureCRT or other Node Managers * Preferred knowledge includes: + CODEC technologies (e.g., G711, G729) + Datacenter and Cisco networking + Application Service Provider (ASP) environments + SONUS troubleshooting experience + Programming languages + 2+ years of experience in technical support, telephony, Network Operations Center, or a similar work environment required + General understanding of the OSI model + Ability to navigate Cisco CLI + Signaling protocols (e.g., ISDN, SS7, SIP, CAS) + CDR and call trace experience + Circuit or soft-switch administration, maintenance, or provisioning + TCP/IP, IP networks, VoIP, and call routing in WAN/LAN environments + PC/server and network hardware + Windows-based platforms + Unix systems + DNS Administration, SSH, NFS, Apache * Ability to work out of our Longmont, CO Office * Shift: Wednesday - Saturday 12pm - 10:30pm ## Description Responsible for providing monitoring, triage, and repair of both voice and data applications in a 24/7 Network Operations Center (NOC). This includes tiered technical support and trouble isolation for a wide range of company products and services such as voice and data platforms, basic hardware, software, network connectivity, and peripherals. Ensures adherence to established departmental and corporate and governmental policies and procedures. Monitors, troubleshoots, and resolves issues affecting customer-facing production systems, including network devices, voice platforms, and network connectivity. Provides corrective actions for network problems and ensures reliable connectivity to Public Safety Answering Points (PSAPs). Maintains operational integrity and service continuity across all supported platforms., * Monitoring and troubleshooting of voice platform and network devices * Isolate and repair basic routing, translations, and circuit related issues on VoIP, SIP and IP based networks * Coordinate emergency traffic reroutes to mitigate call failures * Responding to network alarms with corrective actions * Partnering with both internal and external parties to resolve ticket issues * Willingness to work a 4x10 shift and cover others shifts as needed * Other duties as assigned ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Code meets connectivity - Developers as the powerhouse of Network API innovation](https://www.wearedevelopers.com/videos/1686-code-meets-connectivity-developers-as-the-powerhouse-of-network-api-innovation) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)