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# IT Support Associate II, OTS

- **Company:** Amazon.com, Inc.
- **Location:** Fort Worth, TX, United States
- **Salary:** $57,491.0 - $78,499.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, CompTIA Network+, Linux, Red Hat Enterprise Linux, Information Technology, Cisco
- **Published:** October 13, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/28102174/It-Support-Associate-Ii-Ots-Texas-Fort-Worth-7375

## About the Role

Experience troubleshooting integrated and interdependent computer systems

 - Experience in a dynamic environment with a high degree of customer service
 - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
 - 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

 - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

## Description

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon., Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.

 - Handling support requests and procedures across the network.
 - Assisting in training new hires.
 - Continuous learning of new technologies.
 - Supporting customers from multiple buildings in the area, as well as remote customers.
 - Traveling within your local or regional area to support our customers.

A day in the life
You're the go-to person for technology at your site. When a computer, scanner, printer, or network isn't working, you're who people come to - and the one who gets it running again.

Your day starts at 7:30 with a quick walk of the site to make sure everything's ready before things get busy. From there, you handle the local ticket queue working on highest priority incidents first.

People count on you - you're trusted to size up a problem, make the call, and see it through.

The schedule is Monday through Friday, 7:30 AM to 4:00 PM.