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# Data Center Technician Manager

- **Company:** Microsoft
- **Location:** Dallas, TX, United States
- **Salary:** $75,400.0 - $167,900.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Online Services, Computer Literacy, Data Centers, Information Technology
- **Published:** October 13, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/28102772/Data-Center-Technician-Manager-Texas-Dallas-1210

## About the Role

* High School Diploma, GED, or equivalent and basic knowledge of computer hardware and components. AND 3+ years experience supporting IT equipment or related technology or related experience working with teams OR equivalent experience.

 * 1+ year(s) experience directing, supervising, or managing others or leading a project.
 * Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

 * Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or preferred qualifications

 * Associates Degree in Computer Science or other field and/or equivalent work experience.

 * 4+ years experience supporting IT equipment or related technology

 * 3+ years experience working in a production, mission-critical 24x7x365 datacenter environment

 * Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt)

 * 2+ years experience leading a diverse team.

## Description

In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time and have the ability to work12-hourshifts, including shift assignments during non-standard businesshours that may include evening, nighttime, weekends and/or holidays.

Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.

Responsibilities

Responsibilities

 * Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.

 * Accountable for overall data center service compliance and quality.
 * Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.
 * Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
 * Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.
 * Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.
 * Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.

 * Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.

 * Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
 * Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
 * Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents.

 * Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities.