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# Tier 2 PC Technician

- **Company:** Insight Global
- **Location:** Brunswick, GA, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Health Informatics, CompTIA Security+, Issue Tracking Systems, Information Technology Operations, Peripherals, Laptops
- **Published:** October 13, 2026
- **Apply:** https://www.juju.com/job/14_3ef64af5

## About the Role

* 2+ years of Tier 2 Desktop Support experience
 * Active CompTIA A+ Certification
 * Experience working from a ticketing system/queue
 * Strong break/fix troubleshooting experience with PCs, laptops, peripherals, and devices
 * Comfortable providing face-to-face end-user support
 * Ability to work independently with minimal training or ramp-up

Preferred Qualifications

 * CompTIA Security+ Certification
 * Hospital or healthcare IT support experience
 * Experience supporting users in a high-volume environment

## Description

Insight Global is seeking a Tier 2 PC Technician to provide hands-on desktop support in a fast-paced hospital environment. This individual will work through a ticket queue, perform break/fix troubleshooting, support end users onsite, and help maintain daily IT operations across multiple campuses. The technician will rotate to the Camden campus approximately once every 1-2 months., Day-to-Day Responsibilities

 * Manage and resolve tickets submitted through the ticketing system
 * Document issues, troubleshooting steps, and resolutions
 * Perform desktop break/fix support and device replacements
 * Provide onsite technical support to hospital staff and end users
 * Prioritize incoming requests to minimize downtime
 * Deliver excellent customer service and communication
 * Collaborate with IT team members on support initiatives
 * Maintain accurate documentation and system updates
 * Travel between campuses as needed, including periodic Camden rotations