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# Junior CRM Analyst

- **Company:** Harnham
- **Location:** Watford, UK
- **Experience:** Starter
- **Salary:** £35,000.0
- **Contract:** Permanent contract
- **Skills:** Marketing Information Systems, Standard Sql, SQL Databases, Salesforce Communities, Marketing Cloud
- **Published:** October 13, 2026
- **Apply:** https://www.gradsouthwest.com/jobs/apply/ats-redirect/?id=3018622396-2

## About the Role

+ Strong foundational SQL skills including joins, aggregations, counts, and basic audience-building logic
 + STEM, analytical, or data-focused academic background
 + Excellent communication and stakeholder management skills
 + Strong attention to detail and quality control mindset
 + Ability to manage multiple priorities in a fast-paced environment
 + Exposure to SQL through university projects, placements, internships, or commercial experience
 + Confidence working with data to solve business problems
 + Ability to explain technical concepts to non-technical stakeholders
Desirable experience:

 + CRM, marketing, or customer analytics exposure
 + Salesforce Marketing Cloud knowledge
 + Experience working with customer, campaign, or marketing data
 + Basic reporting and analytical capability

## Description

This is an excellent opportunity to join a growing CRM function where you'll gain exposure to audience creation, campaign governance, customer segmentation, and stakeholder management within a highly data-driven environment. You will work alongside experienced CRM professionals and have a clear pathway into senior analytics and CRM leadership roles., With a large and collaborative CRM function, they provide strong exposure to cross-functional stakeholders including strategy, operations, and data teams. The business is committed to developing talent and creating clear progression opportunities for analytical professionals early in their careers.
The Role
As a CRM Analyst, you will play a key role in supporting customer marketing campaigns through audience creation, campaign governance, and CRM analysis.
Responsibilities include:

 + Building customer audiences and campaign selections using SQL
 + Creating and maintaining customer segments for targeted marketing campaigns
 + Managing and monitoring CRM campaign schedules
 + Supporting audience validation and quality assurance processes before deployment
 + Updating and optimising audience selection queries
 + Working with Salesforce Marketing Cloud and Automation Studio
 + Supporting recurring customer engagement campaigns
 + Responding to stakeholder requests for new customer audiences and segments
 + Producing campaign reporting and basic performance analysis
 + Collaborating with CRM Strategy, Operations, and Data teams to ensure campaigns are delivered accurately and on time
Over time, you will become a key owner of CRM scheduling and campaign governance activities, helping coordinate campaign delivery across multiple teams., + Structured career progression from Analyst through to Senior Analyst, Manager, and Senior Manager levels

 + Exposure to a large, growing CRM function
 + Significant investment in CRM, data, and digital capabilities
 + Opportunities to develop expertise in CRM analytics, campaign operations, and customer engagement
 + Potential future pathways into CRM leadership, BI, and broader analytics roles
How to Apply
If you're looking for a CRM Analyst role where you can develop your SQL skills, gain exposure to large-scale CRM campaigns, and build a clear long-term career path, apply today.