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# GIS Technical Support

- **Company:** Natural Resources Wales
- **Location:** Cardiff, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Geographic Information Systems, ArcGIS (Software), Databases, Metadata Standards, Microsoft Office, Spatial Data Infrastructures
- **Published:** October 13, 2026
- **Apply:** https://www.totaljobs.com/job/technical-support/natural-resources-wales-job108152716

## About the Role

In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.

 * Skills and experience in spatial data management and use of geospatial software including the ArcGIS Platform.
 * Experience of providing customer service, preferably in a data or IT environment.
 * Skills or experience in writing basic 'How to' guides and GIS Support documents.
 * Experience in GIS and Spatial Data.
 * The ability to use Windows and Microsoft Office applications confidently. Welsh Language level requirements, Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.
Natural Resources Wales is unable to offer visa sponsorship for this position. Although we hold a Skilled Worker visa sponsorship licence, it applies only to specific roles that meet both the eligibility criteria and salary requirements set out by the UK Government under the Skilled Worker visa route.

## Description

Join a team that helps deliver some of the most important environmental work in Wales. Reporting to the Geospatial Team Leader, you will play a key role in the delivery and continuous improvement of Natural Resources Wales' Geospatial Service, supporting colleagues across the organisation through the ESRI ArcGIS Platform.

You will provide technical support, help manage geospatial data and services, and contribute to the development of new solutions that enable informed, evidence-based decision making. This is an excellent opportunity for someone who enjoys problem solving, working collaboratively and applying geospatial technology to make a real difference to Wales' environment and communities.

As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance., * Provide administrative and technical support for the deployment and ongoing management of GIS Licence provision across NRW.

 * Provide technical support in the import, export and archiving of geospatial data in both ArcGIS online and ArcGIS Portal Services.
 * Create simple reports, dashboards, monitors and views of our data and licencing, for use by the team including Team Leader.
 * Assist the team in the day-to-day management of our spatial data including standard database and system administration tasks; helping to manage user permissions and helping with new developments and upgrades.
 * Provide support and signpost training as well as devising 'how to' documents to help users across NRW get the most out of NRW's suite of geospatial services.
 * Help the team to deliver application and service improvement projects and solutions.
 * Assist the team with auditing compliance with NRW's geospatial data standards and metadata standards
 * Undertake health and safety duties and responsibilities appropriate to the post
 * Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post
 * Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
 * Any other reasonable duties requested commensurate with the grade of this role.