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# Content Designer

- **Company:** Rathbones Plc
- **Location:** London, UK
- **Contract:** Temporary contract
- **Skills:** Adobe Creative Cloud, Collaborative Software, Microsoft PowerPoint, Web Pages, Web Content, Figma
- **Published:** October 13, 2026
- **Apply:** https://www.totaljobs.com/job/content-designer/rathbones-group-plc-job108148453

## About the Role

If you meet some of these criteria and are excited about the role, we encourage you to apply

 * Significant experience in Content Design, UX Writing, Information Design or Customer Communications.
 * Proven ability to simplify complex, technical or regulated content without compromising accuracy.
 * Experience reviewing and redesigning customer-facing documents, forms, web content and service communications.
 * Skilled at producing both proposition-led content and functional communications, from website journeys and client-facing materials to forms, instructions and service communications.
 * Strong understanding of content hierarchy, information architecture and content patterns that improve readability and comprehension.
 * Experience working with senior stakeholders and subject matter experts to challenge, influence and shape content solutions.
 * Excellent stakeholder management skills.
 * Strong writing and editing skills, with exceptional attention to detail.
 * Experience working within regulated industries where customer understanding and compliance requirements are critical.
 * Ability to balance user needs, business goals and regulatory expectations.
 * Experience working with design and collaboration tools such as Figma, PowerPoint and Adobe Creative Suite.
 * A collaborative mindset with the ability to build strong relationships across multiple teams, confidently engaging stakeholders and bringing them on the creative journey.
 * Excellent organisational skills, a process-driven approach and exceptional attention to detail, ensuring content is delivered accurately and consistently.

## Description

This is an opportunity to play a key role in improving how clients and prospects understand and engage with Rathbones' products, services and communications. Working across client-facing documents, digital experiences and marketing materials, you'll combine content design expertise with a strong understanding of user needs to transform complex information into communications that are clear, accessible and easy to navigate.

A significant part of the role will involve reviewing and redesigning high-impact client communications such as investment reports, schedules of charges, forms, webpages, presentations and pitch materials. Using Rathbones' Consumer Understanding Framework and FCA Consumer Duty principles, you'll help ensure communications support informed decision-making and deliver good customer outcomes.

You'll work closely with stakeholders, subject matter experts, compliance teams, designers and business leaders to challenge existing approaches, simplify technical content and identify opportunities to improve structure, language, glanceability and overall user experience.

This role is ideal for someone who enjoys tackling complex content problems, influencing stakeholders and creating communications that are both customer-centred and commercially effective.

What you'll be responsible for

 * Lead the review, redesign and rewriting of client-facing communications to improve consumer understanding and support better customer outcomes.
 * Apply Rathbones' Consumer Understanding Framework and FCA Consumer Duty requirements to assess and enhance existing communications.
 * Transform complex financial information into language that is clear, concise and easy for clients to understand.
 * Review a wide range of materials including investment reports, schedules of charges, forms, service communications, webpages, presentations, brochures and pitch packs.
 * Improve the structure, hierarchy and presentation of content, making recommendations to increase usability, understanding and scan ability.
 * Facilitate content reviews and collaborate with stakeholders to challenge assumptions, identify barriers to understanding and agree improved approaches.
 * Develop content models, page structures, content patterns and design recommendations that improve comprehension and user experience.
 * Develop guidance on adapting templates for users to maintain high standards when customising.
 * Ensure content and visual design work together with brand guidelines to effectively to support understanding and engagement.
 * Synthesise client feedback from testing into rewrites, and as important input into prioritising changes.
 * Ensure all communications are consistent with Rathbones' brand voice, regulatory obligations and accessibility standards.
 * Gather requirements from stakeholders on system constraints when developing recommendations for document remediations.