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# General Manager Business Technology Solutions

- **Company:** Toyota Financial Services, KINTO and KINTO JOIN
- **Location:** Epsom, UK
- **Experience:** Expert
- **Salary:** £47,909.0
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Data Centers, PRINCE2, Information Technology
- **Published:** October 13, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5924273474

## About the Role

Key Experience & Skills:

 * 10+ years' experience in Senior Technology/IT Position
 * Financial Services background.
 * Track record of leading Change Delivery covering all aspects of oversight and governance including change frameworks, system implementations and operations
 * Strong Leadership Skills
 * Ability to develop potential and shape Teams to maximise Business delivery
 * Ability to translate Business Information into effective IT Plans and vice versa
 * Ability to effectively prioritise and execute tasks across multiple stakeholders and functions
 * Track Record managing Third Party providers/partners

Desirable:

 * Prince 2 or similar
 * ITIL qualification
 * Experience of managing some of the following IT Functions (Service Desk, Technical or Infrastructure, Project Delivery)
 * Sarbanes Oxley, GDPR, ISO27001, Cyber Essentials
 * Financial Management (Budgets & Cost Control)
 * Information Security OR Cyber Security, * You will work within high performing multi-skilled teams, in a culture of continuous improvement, collaboration and inclusivity, showing respect for people and working with integrity to create a harmonious environment for all
 * Ability to remain calm and focussed in challenging circumstances
 * Ability to manage several key issues/priorities at the same time
 * Communicating IT concepts and concerns to the Business in terms they understand, and vice versa
 * Ability to create loyalty and respect amongst IT professionals
 * Able to operate at all levels of the business, building respect and trust, whilst also displaying strong technical knowledge and leadership
 * Lead from the front
 * Clear & concise communication
 * Works to high standards and encourages others to do likewise
 * Drives success through others

## Description

The role in a nutshell: Lead and manage the UK focused IT functions within TFSUK, including Governance, Projects/Change Delivery & Operations.

The Department: Business Technology Solutions (BTS) comprises around 50 heads delivering IT Services to TFS UK, Kinto UK and other sister companies in Europe. BTS is responsible for managing all hardware and software for the TFSUK Financial services business, including the Project Portfolio/Change Pipeline and Operations. The department also manages the infrastructure for Kinto UK as well as providing Cyber Security services across the Europe & Africa Region. This role is focused on the delivery and running of the IT Services for TFSUK's Domestic Business.

The Role:

 * Partnering with the Head of BTS & InfoSec to jointly lead BTS for the Domestic Business
 * Management oversight and operational delivery for those functions, including Governance, Portfolio/Projects/Change Management, Applications/Service Delivery & Technical/Operations
 * Responsibility for the day-to-day management of BTS resources (People, Financial, Assets & Vendors/Partners)
 * Developing relationships with internal customers across the business and external vendors/partners
 * No two days will ever be the same and boredom doesn't exist!

What you'll be doing - further information:

 * Promote a 'TWoW' mind-set (continuous improvement) across the BTS department and in supporting other departments with their TWoW activities.
 * Ensure that all staff are managed in accordance with the inclusive and collaborative culture of TFSUK
 * Support internal and external Audit activities and ensure remediation actions are addressed effectively and to agreed timelines
 * Adherence to Sarbanes Oxley, UK GDPR, FCA Guidance and Rules, ISO27001, and others as required

How you could stretch this role:

 * Contribution to the BTS strategy
 * Ownership of BTS business objectives
 * Ensure cohesive alignment and understanding across BTS of the Business Objectives and their contribution to its achievement
 * Ensure that BTS are appropriately exposed to and share with the business new/latest Technologies, Services and Processes to keep the business up to date with the opportunities available to them.

What you'll get to own: Under the guidance of the Head of BTS & InfoSec, you will own:

 * BTS Business Change
 * Portfolio Governance & Frameworks
 * The Service Desk and its customer interaction
 * Domestic Cyber Security
 * Data Centre Operations
 * Service provision of infrastructure management for our sister company Kinto UK
 * Testing and Application Support
 * Vendor & partner relationships
 * BTS domestic business continuity and disaster recovery of systems and services
 * Financial Management & Cost Control
 * Audit Remediation & Oversight
 * Integration Layer Development Governance
 * Policies & Procedures