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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Quotations & Customer Service Manager - **Company:** Servomex Company - **Location:** Houston, TX, United States - **Salary:** $150,000.0 - **Contract:** Permanent contract - **Skills:** Computer Literacy, Customer Data Management, Data Governance, Data Integrity, SAP ERP, Salesforce.Com, SAP (Applications) - **Published:** May 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8e0f6575e965ff38 ## About the Role Do you have experience in Team management?, * Experience leading a technical quotations, pre-sales, customer service, or order-to-cash function within an industrial or engineered solutions environment. * Strong technical literacy with the ability to assess risk, challenge assumptions, and manage complex enquiries. * Demonstrated ownership of commercial governance, including pricing discipline and policy adherence. * Proven people management capability, with experience developing team technical and commercial competence. * Experience supporting field sales, service management, channel partners, and customers across the quotation creation and order processing workstreams. * Strong process discipline, attention to detail, and confidence using CRM and ERP systems (Salesforce and SAP preferred). * Ability to balance high standards of customer service with commercial discipline and operational control. Desirable * Experience in analytical instrumentation, capital equipment, or complex manufacturing environments. * Working knowledge of SAP and Salesforce.com in a commercial or order-to-cash context. * Exposure to RMA processes or service-related post sales coordination. * Experience in continuous improvement or process optimisation initiatives. * Exposure to vendor registration or master data governance. Education * Degree in Engineering, Chemistry, Instrumentation (preferred), If you're passionate about operational excellence, customer experience, and building high-performing teams we'd love to hear from you. ## Description At Servomex, we're powering a cleaner, healthier, and more productive world through advanced gas analysis solutions. We're looking for a Technical Quotations & Customer Service Manager to take full ownership of our customer-facing operations, ensuring every interaction from first lead to final invoice is seamless, compliant, and high quality. This is a high-impact leadership role where you will oversee the full order-to-cash lifecycle, strengthen commercial governance, and lead a capable team delivering exceptional service to global customers. What You'll Do * Own the End-to-End Customer Journey * Lead and optimise critical processes across lead validation, customer setup, quotations, order processing, invoicing, and RMAs-ensuring accuracy, efficiency, and compliance at every step. * Enable Sales Success * Ensure all leads are contacted within 24 hours and fully qualified * Prepare opportunities in Salesforce with complete commercial and technical insights * Coordinate and schedule consultations seamlessly with Sales teams * Drive Data Integrity & Compliance * Oversee customer master data in SAP, ensuring accuracy and alignment with Export Control and Finance * Manage vendor qualification processes and customer portal requirements * Strengthen Commercial Governance * Oversee high-quality, technically accurate quotations across all product lines * Ensure adherence to pricing, legal, export, and financial policies * Act as escalation point for complex or high-risk enquiries * Deliver Operational Excellence * Lead order processing with a focus on "clean orders" and right-first-time delivery * Partner closely with customers, Sales, and factories to ensure smooth fulfilment * Ensure timely, accurate invoicing to support cash flow * Support After-Sales Experience * Oversee RMA processes and customer returns * Ensure customers are fully supported throughout service interactions * Lead & Develop a High-Performing Team * Coach and grow a team with strong technical and commercial capability * Drive performance against SLAs and KPIs * Champion continuous improvement and step into workflows where needed ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Should Tech Managers Be Developers First? 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