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# Infrastructure Engineer / IT Support Engineer

- **Company:** AWD
- **Location:** Burnley, UK (Remote available)
- **Salary:** £32,000.0 - £37,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Macintosh Computers, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Windows Servers, Virtual Desktops, Windows PowerShell, Microsoft SharePoint, Virtual Local Area Networks, Wi-Fi Technology, Flexi (Photoshop Plugin), Firewalls (Computer Science), Microsoft InTune, Server Migration
- **Published:** October 13, 2026
- **Apply:** https://www.awdo.co.uk/jobs/apply/?id=12101-1

## About the Role

* BTEC/NVQ Level 3 in Computing (or equivalent), or equivalent demonstrable experience

 * Willingness to work towards Microsoft certifications

 * Customer-facing 2nd/3rd line support, including supporting 1st/2nd line colleagues

 * Windows, Microsoft 365 and Windows Server administration, including Active Directory, DNS, DHCP, Group Policy, file/print services and Hyper-V or another hypervisor

 * Business network configuration, including switching, VLANs, firewalls, VPNs and Wi-Fi

 * End-to-end server migration delivery, including planning, cutover and handover

 * Complex issue resolution using root cause analysis and clear documentation

 * Clear communication with technical and non-technical audiences

 * Logical, methodical and calm approach to planned work and urgent customer needs

 * Reliable, accountable and able to work independently and in a team

 * Able to commit to a predominantly office-based role in Burnley

 * Car driver for client-site travel, or alternative means of transporting IT equipment

DESIRABLE

 * Microsoft certifications such as AZ-104, MS-102 or MD-102

 * Intune, Entra Cloud Sync, Azure Virtual Desktop and advanced Microsoft 365

 * SharePoint or OneDrive migration tools and PowerShell scripting

 * Unifi, DrayTek or similar equipment, plus public DNS or domain management

 * Apple Mac support and AI-assisted troubleshooting

## Description

Join an IT team delivering infrastructure and cloud projects with support. It suits someone confident with Windows, Microsoft 365, networks and server migrations who enjoys ownership, problem-solving and client contact.

This role is known as an IT Projects Engineer within the business.

If you've also worked in the following roles, we'd also like to hear from you: IT Projects Engineer, IT Project Engineer, IT Systems Engineer, Systems Engineer, Technical Support Engineer, 3rd Line Support Engineer, Network Engineer, Infrastructure Support Engineer, IT Engineer, An excellent opportunity is available to combine infrastructure projects with complex technical support.

Across client environments, the Infrastructure Engineer / IT Support Engineer will deliver server, cloud, Microsoft 365 and network projects and own complex escalations.

The Infrastructure Engineer / IT Support Engineer will work with technical leaders and clients, sharing knowledge and improving standards.

With modern equipment and development support, the Infrastructure Engineer / IT Support Engineer can contribute across project delivery, service quality and improvement., Your duties as the Infrastructure Engineer / IT Support Engineer include:

 * Infrastructure and Cloud Delivery: Deploy and configure infrastructure, cloud services, Microsoft 365, Azure IaaS and software

 * Server Migrations: Deliver server upgrades and migrations, including on-premises to Azure IaaS and files to SharePoint or OneDrive

 * Network Implementation: Design, install and configure switching, VLANs, firewalls, VPNs and Wi-Fi

 * Project Delivery: Lead or support installations, migrations and client onboarding, documenting lessons learned

 * Complex Support: Own escalated server, network, Microsoft 365 and Azure issues through root cause and resolution

 * Technical Guidance and Knowledge Sharing: Advise clients, mentor colleagues and contribute to knowledge articles

 * Security and Resilience: Apply cybersecurity best practice and implement endpoint management, backup and disaster recovery solution

 * Documentation and Improvement: Maintain project documentation and support automation, integrations and technical improvements

 * Commercial Support: Assist with scoping, quotations and occasional project-related sales, marketing and networking