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# IT Support Technician

- **Company:** Pertemps
- **Location:** Plymouth, UK
- **Experience:** Expert
- **Salary:** £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, System Configuration, Microsoft Office, Windows Servers, Remote Access Technology, Systems Integration, Transmission Control Protocol (TCP), Software Troubleshooting
- **Published:** October 13, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-technician/57453543

## About the Role

Previous IT support or IT technician experience
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Experience with hardware, software and device configuration
Ability to work independently and as part of a team
Full driving licence preferred, * Active Directory (Line)

 * Communication Skills (Key)
 * Microsoft Office (Entry)
 * Microsoft Windows OS (Win)
 * Networking Skills (Wan)
 * Problem Solving (Process)
 * Self-Motivation
 * Teamwork (Teams)
 * Technical Support (IT)
 * Windows Server Administration (Tcp)

## Description

Are you an experienced IT professional looking for a varied role where you can combine hands-on technical work with customer support?

We're recruiting for an innovative technology company specialising in Body Worn Camera and cloud-based solutions. Working within a small, friendly and dog-friendly team, you'll support customers with installations, troubleshooting, device setup and ongoing technical support across a range of hardware, software and cloud-based systems.

The Role

 * Providing 1st-3rd line technical support via phone, email, remote access and Teams
 * Setting up, configuring and troubleshooting IT equipment and software
 * Supporting Microsoft Azure and cloud-based solutions
 * Assisting customers with installations, updates and technical queries
 * Delivering customer training and support
 * Testing, maintaining and preparing devices for deployment
 * Supporting networking, connectivity and system integration projects