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# Technical Service Lead (12 month FTC)

- **Company:** Acs Ltd
- **Location:** Hereford, UK
- **Experience:** Expert
- **Salary:** £40,000.0 - £50,000.0
- **Contract:** Temporary contract
- **Skills:** Data Analysis, Business Process Modeling, Computer Engineering, Microsoft Business Central
- **Published:** October 13, 2026
- **Apply:** https://www.reed.co.uk/jobs/technical-service-lead-12-month-ftc/57452119

## About the Role

We're looking for a rare combination of technical expertise, leadership capability and a passion for continuous improvement.

Essential experience:

 * A technical qualification in electronics, engineering or a related discipline.

 * Experience diagnosing, troubleshooting and repairing electronic products.

 * Proven experience leading, motivating and developing technical teams.

 * Strong communication and relationship-building skills.

 * Excellent troubleshooting and root cause analysis capability.

 * Experience using ERP systems.

 * Strong organisational skills with the ability to manage competing priorities.

 * Excellent written and verbal communication skills

Desirable experience:

 * Medical devices and regulated products.

 * ISO 13485 and quality management systems.

 * Six Sigma methodologies.

 * CAPA investigations.

 * Business Central.

 * Electronics fault-finding to component level., * Asset Management (Project)
 * Business Process Improvement (Nvq)
 * Data Analysis (Administration)
 * Mentoring Programs
 * Team Management

## Description

This is an exciting 12-month maternity cover opportunity for a Technical Service Lead to lead the Service and Repairs function, lead a talented team, and help ensure the people who rely on technology continue to receive exceptional service.

This is a unique opportunity for someone who enjoys combining hands-on technical problem-solving with people leadership and operational improvement. You'll play a key role in ensuring customers receive a responsive, reliable repair service while helping shape the future of our service operation as we continue to grow and evolve.

What you'll be doing:

 * You'll lead the day-to-day operation of the Service and Repairs team, creating a culture where ownership, accountability and continuous improvement thrive.
 * You'll support, coach and develop team members, helping them build confidence, capability and technical expertise while ensuring the team is motivated, engaged and aligned with business priorities.
 * You'll act as a technical expert within the business, supporting complex fault diagnosis and repairs, leading root cause investigations, and working closely with our Hardware Engineering team to improve product reliability and customer outcomes.
 * Working collaboratively across Customer Services, Production, Quality, Supply Chain and Engineering, you'll help remove barriers, improve communication and drive operational excellence across the entire customer journey.
 * You'll also lead improvements that reduce turnaround times, streamline processes, improve reporting, introduce best practice and prepare the department for future regulatory requirements, including ISO 13485 compliance.