> Markdown version of [/jobs/ext/3712020-it-infrastructure-support-analyst](https://www.wearedevelopers.com/jobs/ext/3712020-it-infrastructure-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Infrastructure & Support Analyst - **Company:** MANSCAPED, Inc - **Location:** San Diego, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $80,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Application Programming Interfaces (APIs), Apple Mac Systems, User Authentication, Microsoft Azure, Backup Devices, Cloud Computing, Configuration Management, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Intrusion Detection and Prevention, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, Windows PowerShell, Role-Based Access Control, Azure Active Directory, Cloud Services, Runbook, Single Sign-On, Software Deployment, Systems Integration, TCP/IP, Software Vulnerability Management, Wireless Networks, Scripting, Office365, Firewalls (Computer Science), Microsoft InTune, Information Technology, 3-tier Architectures, User Administration - **Published:** October 13, 2026 - **Apply:** https://www.disabledperson.com/jobs/76035717-it-infrastructure-support-analyst ## About the Role * 3+ years of experience supporting enterprise infrastructure, systems administration, cloud services, and networking * Hands-on experience with Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS administration. * Working knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, wireless networking, and common network troubleshooting methods. * Experience administering endpoint management, patching, device compliance, security tooling, and software deployment in a mixed-device environment. * Understanding ofidentity and access management, least-privilege principles, multifactor authentication, single sign-on, and role-based access control. * Experience with monitoring, ticketing,asset-management, documentation, andchange-managementpractices. * Ability to analyze complex technical problems, document findings,identifyroot causes, and communicate practical recommendations. * Ability to manage multiple priorities, work independently, meet deadlines, and escalate risks appropriately. * Strong written and verbal communication skills, with the ability to work effectively with employees, technical teams, vendors, and offshore partners. * Ability and willingness to work from the Carlsbad office at least three days per week and periodically travel or provide after-hourssupport as businessneeds require. * Experience with automation or scripting using PowerShell, Microsoft Graph, or APIs. * Experience supporting Azure infrastructure, configuration management, infrastructure-as-code, or cloud governance. * Familiarity with incident response, vulnerability management, backup and recovery, and disaster recovery testing a plus * Relevant Microsoft, CompTIA, ITIL, networking, cloud, or security certification a plus ## Description * Serve as a first-contact Help Desk resource working Asana Ticket Queues and support the internal corporate customers * Troubleshoot escalated Tier 2 and Tier 3 issues involving identity, endpoints, networking, collaboration services, authentication, access, and cloud resources * Analyze recurring incidents and service requests,identifyroot causes and trends, and recommend automation or process improvements that reduce manual effort and operational risk * Assistin managing endpoints and identity in a mixed Windows/MacOS environment running the Microsoft 365 suite of tools * Handle on-boarding/off-boarding user account creation and access control, in partnership with HR People-Team partners, including account provisioning, access changes,workstation and laptopendpoint deployment, configuration, inventory, and secure decommissioning * Support the administration of Active Directory Single Sign On (SSO), Microsoft Entra,Intuneand M365 Defender environment * Help deploy and monitor Azure Cloud Configuration to protect cloud assetsAdminister and support core infrastructure services across Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS environments * Monitor system health, capacity, availability, and performance; investigate alerts and service degradation; and coordinatetimelyrestoration of impacted services * Assistwith backup, recovery, business continuity, and disaster recovery procedures;participatein recovery testing and document results and follow-up actions * Implement and support infrastructure changes using documented change-management practices, testing plans, rollback procedures, and stakeholder communications * Maintainaccuratetechnical documentation, network and system diagrams, asset records, configuration standards, runbooks, and knowledge-basearticles * Partner with vendors and managed service providers to resolve incidents, coordinate maintenance, manage escalations, andvalidateservice delivery * Participate in infrastructure projects, including evaluations, pilots, migrations, upgrades, office technology deployments, and system integrations * Provide scheduled on-call or after-hourssupport for planned maintenance and critical incidents whenrequired * Collaborate on the use of CrowdStrike Falcon Managed Detection and Response (MDR) and Endpoint Protection Platform (EPP) for threat detection and Incident Response. This includes responding to tickets and interacting with Manscaped employees who areimpactedby these events * Other duties as required