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# Helpdesk/Tech Support responsibilities

- **Company:** CareerCircle
- **Location:** Olathe, KS, United States
- **Experience:** Expert
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Excel, Active Directory, Command-Line Interface, Command Prompt, Networking Hardware, Microsoft Office, Microsoft InTune, Data Management, Servicenow, Windows Client
- **Published:** October 13, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ks/olathe/75e5bfaf-0590-4fb3-b5bf-745e3ba73db6

## About the Role

* Proficiency in desktop support and troubleshooting.
 * Experience with hardware and customer service.
 * Help desk support skills, including Office 365.
 * Ability to communicate with leadership confidently.

Additional Skills and Qualifications

 * Willingness to learn and improve throughout the role.
 * Strong customer support skills.
 * "Jack of all trades" mentality for onsite support.
 * Experience with ServiceNow, Active Directory, and PC support.
 * Networking and technical support skills., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

This position involves a combination of Level 1 and Level 2 Helpdesk/Tech Support responsibilities. You will be handling top tickets related to password resets, permissions, printers/network devices, and hardware/software services, with a strong emphasis on customer support skills. Your daily tasks will consist of 90% ticket handling and 10% project work. The organization is committed to promoting from within, providing opportunities for growth and advancement within the IT team., * Provide onsite support to help end-users resolve issues in person.

 * Address and resolve escalated issues from Tier 2 support, often involving more complex technical problems.
 * Communicate effectively with non-technical users, demonstrating patience and active listening skills.
 * Participate in training sessions and stay updated on new technologies and procedures.
 * Travel to Wisconsin for the first week of training, expenses covered by the company., Group Policy
Self-Starter
Communication
Command Prompt
Windows Client
Microsoft Excel
Data Management
Active Directory
Technical Issues
Operating Systems
Technical Support
Help Desk Support
Peripheral Devices
Business Valuation
Full Stack Development
Command-Line Interface
Business Transformation
Troubleshooting (Problem Solving)
Microsoft Intune (Mobile Device Management Software)
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