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# IT Specialist

- **Company:** CuriRx Inc.
- **Location:** Wilmington, MA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Azure, Cyber Security, Computer Networks, Issue Tracking Systems, Virtual Private Networks (VPN), Network Monitoring, Cloud Services, Security Software, Service Pack, Backup and Restore, Software Licensing, Office365, Peripherals, Information Technology, Laptops, User Accounts
- **Published:** October 13, 2026
- **Apply:** https://www.thejobnetwork.com/job/962ecc55-6237-4727-a012-0a9ce6e9dfac/it-specialist

## About the Role

* Associate's Degree in Information Technology, Computer Science, or related field with 4+ years of experience; or
 * Bachelor's Degree in Information Technology, Computer Science, or related field with 2+ years of experience.

Experience

 * Experience supporting Windows-based environments.
 * Experience with Microsoft 365 and Active Directory.
 * Familiarity with networking concepts and troubleshooting.
 * Experience with ticketing systems and end-user support.

Preferred Skills

 * Experience supporting laboratory or regulated environments.
 * Knowledge of Azure cloud services.
 * Website administration experience.
 * Basic cybersecurity knowledge.

Key Competencies

 * Excellent problem-solving and troubleshooting skills.
 * Strong customer service orientation.
 * Effective verbal and written communication.
 * Attention to detail and organizational skills.
 * Ability to manage multiple priorities.
 * Ability to work independently and collaboratively.

## Description

The Information Technology Specialist is responsible for providing day-to-day technical support, maintaining IT infrastructure, supporting laboratory computer systems, and ensuring the reliable operation of hardware, software, networks, and telecommunications systems throughout the organization. This position serves as the primary point of contact for end-user support and works closely with employees across all departments to resolve technology-related issues., IT Support & Help Desk

 * Provide first-line and second-line technical support for employees.
 * Manage and respond to help desk tickets in a timely manner.
 * Troubleshoot hardware, software, network, printing, and connectivity issues.
 * Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
 * Support Microsoft 365 applications and user account administration.
 * Create and maintain technical support documentation.

Infrastructure Support

 * Administration and maintenance of servers, networks, storage systems, and cloud services.
 * Monitor network and system performance.
 * Maintain user accounts, permissions, and access controls.
 * Support VPN access and remote connectivity solutions.
 * Conduct routine software updates, security patches, and system upgrades.

Laboratory & Training Systems

 * Support laboratory workstations and connected analytical instruments.
 * Install and maintain software used for scientific and laboratory operations.
 * Maintenance computers and software applications.
 * Provide technical support during employee training activities.

Telecommunications

 * Support telephone, voicemail, conferencing, and communication systems.
 * Coordinate telephone moves, additions, and changes.
 * Assist with virtual meeting setup and troubleshooting.

Asset Management

 * Maintain inventory of IT hardware, software, and related assets.
 * Track hardware assignments and equipment lifecycle.
 * Assist with procurement and deployment of new technology equipment.
 * Ensure software licensing compliance.

Security & Data Protection

 * Support cybersecurity initiatives and company security policies.
 * Maintain antivirus and endpoint security software.
 * Assist with system backups and recovery operations.
 * Report and escalate security concerns promptly.