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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Manager, Home Product Excellence - **Company:** Google LLC - **Location:** Boulder, CO, United States - **Experience:** Expert - **Salary:** $114,000.0 - $163,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Bioinformatics, Home Automation, Application Enhancement Tool, Agentic-AI - **Published:** October 13, 2026 - **Apply:** https://www.businessworkforce.com/job.asp?id=3425104712&tx=HT7569TTT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area., * Bachelor's degree or equivalent practical experience. * 5 years of experience in a technical project management or a customer-facing role., * Experience developing and implementing strategies that leverage AI and AI-powered tools (e.g., Agentic AI) in a support context. * Expertise in translating data and user feedback into actionable product improvements and strategic recommendations. * Experience in the Smart Home technology. * Proven track record of launching and supporting consumer hardware, software, or subscription products. * Ability to grow in a fast-moving, ambiguous environment while leading complex, cross-functional projects. * Excellent stakeholder management and influencing skills, with experience presenting to and influencing cross-functional teams. ## Description * Synthesize user feedback from all channels to identify top issues, product gaps, and opportunities for improvement. Own the product bug hotlist and advocate for resolution for your area of responsibility. * Partner with Product Management, Engineering, and UX teams, using data-driven insights to influence product decisions and secure resources for top user-reported issues. * Oversee support and operational readiness for new Home product and feature launches in your area of responsibility, ensuring a seamless user experience during the critical first 90 days. * Develop and lead strategic initiatives to reduce user friction, improve product quality, and lower support contact rates. * Build and maintain strong relationships with stakeholders across Product, Engineering, Marketing, and other cross-functional teams, ensuring alignment and managing expectations effectively. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) . If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. 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