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# Help Desk / Service Desk professional

- **Company:** CareerCircle
- **Location:** Waukegan, IL, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $49,920.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Active Directory, Data Analysis, Microsoft Outlook, Channel Access Method, Cyber Security, Databases, Hard Disk Drives, Identity and Access Management, Issue Tracking Systems, Kernel-Based Virtual Machine, Lookup Table, Pivot Tables, Enterprise Software Applications, IT General Controls (ITGC), Tools for Reporting, User Administration, Servicenow
- **Published:** October 13, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/il/waukegan/ea672b1d-02b9-40a0-b2cc-4c42b3cf6288

## About the Role

Issue Tracking
Microsoft Excel
Risk Management
Problem Solving
Desktop Support
Active Directory
Security Policies
Technical Support
Help Desk Support
Business Valuation
Compliance Auditing
IT Service Management
Channel Access Method
Full Stack Development
Pivot Tables And Charts
Business Transformation
Verbal Communication Skills
Enterprise Application Software
Troubleshooting (Problem Solving)
Sarbanes-Oxley Act (SOX) Compliance
Governance Risk Management And Compliance, * 2+ years of Help Desk / Service Desk experience

 * Active Directory administration and user account management
 * Advanced Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, reporting and data analysis), * 2+ years of Help Desk, Service Desk, Desktop Support, or Technical Support experience
 * Hands-on experience with Active Directory (account creation, permission changes, password resets, group management)
 * Advanced Microsoft Excel skills including Pivot Tables and VLOOKUP/XLOOKUP
 * Experience working within a ticketing system such as ServiceNow or similar
 * Strong analytical and problem-solving abilities
 * Excellent written and verbal communication skills
 * Ability to work independently and manage multiple priorities, * Experience with access management or identity administration
 * Understanding of information security principles
 * Experience supporting audits, compliance initiatives, or access reviews
 * Familiarity with SOX, regulatory requirements, or risk management practices
 * Experience administering application or database access
 * Exposure to Identity & Access Management (IAM) tools, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., ServiceNow
Warehousing
Palletizing
Device Setup
Communication
Mobile Phones
Asset Tracking
Detail Oriented
Microsoft Excel
Problem Solving
Customer Service
Asset Management
Endpoint Devices
Hard Disk Drives
Inventory Control
Microsoft Outlook
Peripheral Devices
Business Valuation
IT Asset Management
Inventory Management
Warehouse Operations
Smartphone Operation
Organizational Skills
Full Stack Development
Business Transformation
Hardware Troubleshooting
Kernel-Based Virtual Machine
Troubleshooting (Problem Solving), Leadership
Warehousing
Communication
Team Oriented
Pharmaceuticals
Detail Oriented
Problem Solving
Team Leadership
Health Advocacy
Sales Prospecting
Business Solutions
Packaging And Labeling
Training And Development

## Description

Vlookups
Timelines
Operations
Leadership
Management
Governance
ServiceNow
Data Analysis, We're seeking a motivated Help Desk / Service Desk professional who is ready to expand their career into Access Management. This is an excellent opportunity for someone with strong troubleshooting skills, experience working in Active Directory, and advanced Excel capabilities who wants to gain exposure to cybersecurity, access governance, compliance, and IT controls. This role focuses on ensuring appropriate user access to enterprise systems and applications while supporting audit and security initiatives., As an Access Analyst, you will support enterprise-wide access management initiatives, ensuring users have the appropriate level of access to applications, databases, and systems. You will work closely with IT teams, business stakeholders, and management to support security, compliance, auditing, and user access reviews., * Manage and resolve access-related tickets through an IT Service Management (ITSM) platform

 * Create, modify, and remove user access permissions within Active Directory and other enterprise applications
 * Perform user access reviews and recertification activities
 * Gather, organize, and analyze access data using Excel and reporting tools
 * Identify access discrepancies and coordinate remediation efforts
 * Generate reports and documentation for leadership review
 * Assist with audit requests and provide supporting access documentation
 * Partner with IT and business teams to ensure compliance with security policies and procedures
 * Support multiple access management initiatives simultaneously while meeting established timelines and SLAs, Aviation
Operations
Warehousing
Electronics
Order Picking
Cycle Counting
Forklift Truck
Detail Oriented
Quality Control
Health Advocacy
Material Handling
Business Solutions
Inventory Management
Packaging And Labeling
Discounts And Allowances
Employee Assistance Programs
+0
Packaging Lead
Aerotek

Mount Prospect, IL*On-Site