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# IT Technician

- **Company:** USAO LLC
- **Location:** Kansas City, MO, United States
- **Experience:** Experienced
- **Salary:** $61,090.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Software Tools, Remote Service Software, ServiceNow IT Service Management, Peripherals
- **Published:** October 13, 2026
- **Apply:** https://www.juju.com/job/16_e4ec77f81

## About the Role

* Minimum of two (2) years of experience providing end-user technical support, including troubleshooting hardware, software, and network issues, configuring system and application settings, supporting equipment relocations and rollouts, and using mobile device management (MDM) tools
 * Strong customer service skills with a track record of timely issue resolution and adherence to IT policies and procedures
 * Strong organizational, time management, and multitasking skills, with the ability to prioritize assignments and meet deadlines, * High School Diploma - required; Undergraduate degree - preferred

## Description

We need an experienced IT Technician at the U.S. Attorney's Office for the Western District of Missouri (USAO-WDMO), based in Kansas City, MO. The USAO-WDMO relies on stable, well-supported technology to keep its attorneys and staff focused on federal criminal and civil casework. In this role, you will provide comprehensive IT support to USAO-WDMO personnel by resolving hardware, software, and system issues through phone, email, remote tools, or in-person assistance; manage and deploy mobile device management (MDM) solutions including iOS devices; support equipment relocations, vendor service calls, and enterprise-wide hardware and software rollouts; and maintain detailed records of support activity in the IT ticketing system. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package.
Apply today!, * Provides comprehensive IT support to all USAO WDMO personnel, ensuring reliable operation of end-user technology and services

 * Responds to end-user questions and resolves technical issues through remote support tools, phone, email, or in-person assistance
 * Assists and educates users in adjusting system or application configurations to improve productivity and ensure optimal use of software tools
 * Manages, deploys, and services mobile device management (MDM) solutions, including iOS devices
 * Proactively identifies opportunities to enhance products, technologies, workflows, and operational approaches, and provides recommendations to government personnel
 * Troubleshoots hardware and software problems across various devices and platforms
 * Performs office IT equipment relocations, including computers, VoIP phones, printers, scanners, and related peripherals
 * Coordinates vendor service calls for hardware issues and escorts technicians to affected equipment as needed
 * Supports hardware and software rollouts and assists in implementation activities
 * Provides conference room technology support, including equipment setup and meeting coordination
 * Maintains detailed records of IT support activities, including issues encountered and corrective actions taken, using the IT support ticketing system
 * Collaborates with the Systems Manager and other IT personnel to maintain a secure, reliable, and efficient technology environment