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# Information Technology Support Specialist

- **Company:** CP SEARCH LLC
- **Location:** Yonkers, NY, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple IOS, Issue Tracking Systems, Mobile Application Software, Information Technology
- **Published:** October 13, 2026
- **Apply:** https://www.juju.com/job/2_163148894

## About the Role

* 3-5+ years of experience in a Help Desk, Desktop Support, or similar IT support environment
 * Strong troubleshooting skills across Windows, Mac, and iOS environments
 * Excellent verbal and written communication skills
 * Strong attention to detail and ability to maintain accurate ticket documentation
 * Ability to prioritize and manage multiple support xrbllit requests simultaneously
 * Comfortable working in a fast-paced, user-focused environment
 * IT certifications such as A+, Network+, or Microsoft certifications are a plus
 * Flexibility to work varying shifts and occasional overtime as needed

## Description

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

A growing financial services organization is looking for a talented Help Desk / IT Support Specialist to join its technology team. This is a highly user-facing role supporting employees across the organization and working closely with senior IT support professionals.

What You'll Do

 * Serve as the first point of contact for technical support requests via phone and email
 * Troubleshoot and resolve basic hardware, software, mobile device, and administrative issues
 * Install, configure, and support hardware, software, and mobile applications
 * Escalate more complex technical issues to senior members of the support team
 * Support the rollout of new applications, technologies, and IT initiatives
 * Test and evaluate new technologies to support business needs
 * Log, track, and manage multiple incidents through a ticketing system
 * Provide timely updates and follow through with users to ensure issues are fully resolved
 * Create and maintain technical documentation, processes, and procedures