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# Desktop Support

- **Company:** Levi, Ray & Shoup, Inc.
- **Location:** Madison, WI, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Artificial Intelligence, System Configuration, Windows Servers, Network Architecture, Remote Desktop Services, Peripherals, Generative AI, Computer Equipment, Information Technology
- **Published:** October 13, 2026
- **Apply:** https://evoportalus.tracker-rms.com/LRS/apply?jobcode=46476

## About the Role

* Associate's Degree in Computer Science, Computer Technician, or related field.
 * 2+ years of desktop support, technical support, or field service experience.
 * Experience installing, configuring, repairing, and maintaining computer hardware and software.
 * Knowledge of LAN/WAN networking.
 * Strong troubleshooting and customer service skills.
 * Experience supporting printers, scanners, and peripherals., * Active Directory and Group Policy experience.
 * Windows Server and Remote Desktop Services experience.
 * Audio/visual or video conferencing support experience.
 * Knowledge of digital audio recording equipment.
 * Networking experience., * Candidates must be current Wisconsin residents. No relocation permitted.
 * Position requires 25-50%+ travel throughout Wisconsin, including occasional overnight travel.
 * Valid Wisconsin driver's license and insurance required.

The base range for this contract position is $20.00 - $25.00 per hour, depending on experience. The range displayed reflects the minimum and maximum target for new hires across all U.S. locations. Individual compensation is determined by work location and additional factors including job-related skills, experience, and relevant education or training.

## Description

* All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. We do not use generic domains like @gmail.com, @yahoo.com, or @outlook.com.
 * We never conduct interviews solely via text-based chat on Microsoft Teams, Telegram, or WhatsApp. All virtual interviews involve a scheduled video or phone call with a member of our team.
 * LRS will never ask a candidate for payment, fees, or to purchase equipment (e.g., laptops, software) as a condition of employment.
 * All genuine job opportunities are listed directly on our official careers portal at Careers., * Install, configure, troubleshoot, and maintain computers, printers, scanners, and related peripherals.
 * Provide onsite and remote technical support to end users.
 * Support audio/visual and video conferencing technologies.
 * Troubleshoot hardware, software, networking, and connectivity issues.
 * Perform equipment deployments, upgrades, and field service activities.
 * Support infrastructure hardware and cybersecurity initiatives.
 * Document technical issues, resolutions, and installations.