> Markdown version of [/jobs/ext/3713770-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/3713770-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Specialist - **Company:** The Summit - **Location:** New York, NY, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Business Software, Desktop Computing, Document Management Systems, Multi-Factor Authentication, Virtual Private Networks (VPN), Virtual Desktops, Remote Access Technology, Software Deployment, Mobile Os, Peripherals, Information Technology, User Accounts - **Published:** October 13, 2026 - **Apply:** https://www.juju.com/job/2_163735419 ## About the Role * At least two years of experience in help desk, desktop support, or a comparable employee-facing IT role. * A strong customer service mindset, with the professionalism and patience to assist employees at every level of an organization. * Experience managing support queues, response expectations, service-level commitments, and the demands of a high-volume support operation. * Practical troubleshooting experience with Windows and Mac computers, Microsoft 365, mobile operating systems, and common workplace peripherals. * Familiarity with enterprise user accounts, directory services, remote access, VPN connections, multifactor authentication, and virtual desktop environments. * Experience using a ticketing platform to document incidents, manage service requests, and track issues through completion. * The ability to explain technical information clearly, prioritize competing requests, and exercise sound judgment when determining whether to escalate an issue. * Strong written communication, attention to detail, and consistent follow-through. Additional Experience * Supporting employees within a professional services firm or another environment with high service expectations. * Working with document management platforms and specialized applications used for document production, comparison, timekeeping, research, or records management. * Exposure to endpoint management, software deployment, mobile device administration, enterprise telephony, and remote troubleshooting platforms. * Familiarity with ITIL practices or relevant technical and service desk certifications. * Experience supporting legal applications is a plus, but not required. xrbllit * Bachelor's degree in computer science, Information Technology, or a related discipline --Equivalent practical experience will also be considered. ## Description Our client, a top-tier global professional services firm, is seeking a Help Desk Specialist to support employees across its firm. This opportunity is well suited to a service-oriented IT professional who enjoys solving technical problems, communicating with users, and keeping support requests moving in a busy environment. You will help employees navigate everyday technology issues while providing the responsive, polished service expected within a professional services organization. The role comes with a full / comprehensive suite of benefits, strong 401K match, annual bonus and many other perks! Core Responsibilities * Troubleshoot employee technology issues through telephone and remote support, helping users return to work as quickly as possible. * Support a broad range of workplace technologies, including computers, business applications, mobile devices, printers, connectivity tools, and office telephone systems. * Take ownership of support requests from initial contact through resolution, maintaining clear records of troubleshooting steps, outcomes, and next actions. * Assess the urgency and nature of incoming issues, resolve those within your scope, and coordinate with other IT specialists when additional expertise is needed. * Keep employees informed about outstanding requests and follow up to confirm that solutions address their needs. * Follow established security procedures when verifying identities, validating requests, and assisting with access-related issues. * Create and update troubleshooting guides, support documentation, and knowledge resources for employees and fellow team members. * Identify recurring problems and share observations that can improve support practices and the employee experience. * Assist with technology projects and other departmental priorities as needed.