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# Associate Enterprise Technical Specialist

- **Company:** Basware
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, Microsoft Azure, Cloud Computing, Linux, Identity and Access Management, Networking Basics, Windows PowerShell, Microsoft Copilot, Enterprise Software Applications, Claude
- **Published:** October 13, 2026
- **Apply:** https://cdn.jobylon.com/jobs/389785-basware-associate-enterprise-technical-specialist/

## About the Role

We are looking for a customer-focused IT professional with knowledge or experience in:

 * Windows, Microsoft 365, Active Directory/Entra ID, endpoint devices, and basic networking concepts.
 * IT Service Desk/ITSM processes, including incident, request, escalation, and access management.
 * Troubleshooting hardware, software, connectivity, and end-user technical issues.
 * Strong communication, customer service, problem-solving, prioritization, and ownership skills.
 * Ability to work effectively in a global, multicultural, process-driven, and shift-based support environment.

Optional / Good-To-Have Skills:

 * Exposure to Azure, macOS/Linux, PowerShell, and endpoint management technologies.
 * Familiarity with AI tools such as Microsoft Copilot and Claude.
 * Knowledge of Power Platform, automation, or ITIL/service management practices.
 * Willingness to learn new technologies and continuously improve IT support services

## Description

As a Associate Enterprise Associate Specialist, you will support Basware employees globally and manage operational tasks related to Business and Enterprise Solutions, both individually and as part of a team. You will take ownership of your assigned responsibilities, ensuring the seamless operation of Basware IT support and services.

Additionally, you will collaborate with Solution Managers within the Enterprise Technology team as part of virtual teams.

Work with great people

Hanna Ikonen
VP, Customer Success
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Kevin Kamau
Senior Product Manager
"Basware is a global company that values people as a crucial driver for success."
Mika Peurala
Principal Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
VP, Customer Support
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."
Namrata Checker
Team Lead, Digital Transformation and Excellence
"What I love most about my job is the people that I work with, the freedom of putting forward my ideas, thoughts and feedback but also the freedom of creating the way of working that works best for me."
Siddhartha Bhatia
Senior Cloud Developer
"I am honored to have worked with the leaders of tomorrow. The organization is absolutely people centric with its prime focus always on employee engagement, loyalty and satisfaction."