> Markdown version of [/jobs/ext/3714397-supervisor-it-support-memphis](https://www.wearedevelopers.com/jobs/ext/3714397-supervisor-it-support-memphis). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Supervisor, IT Support - Memphis

- **Company:** Space X
- **Location:** Memphis, TN, United States
- **Experience:** Experienced
- **Salary:** $91,800.0 - $137,700.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Web Browsers, Microsoft Office, Software Troubleshooting, Information Technology
- **Published:** October 13, 2026
- **Apply:** https://www.memphisjobforce.com/job.asp?id=3442650128&tx=JT10395UTD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Minimum 3+ years' experience in a corporate IT Helpdesk and/or desktop support environment.

PREFERRED SKILLS AND EXPERIENCE:

 * Thorough understanding of the Windows and Mac operating system and applications.
 * Strong Hardware and software troubleshooting.
 * Excellent customer service skills to work effectively with clients.
 * Possess excellent organizational skills.
 * Experience with standard client applications (ex: Microsoft Office, browsers, etc).
 * Must understand and communicate difficult concepts and provide instructions in a clear and straightforward manner.
 * Must be professional, self-motivated, resourceful, and work with minimal supervision.
 * Must be able to set priorities and be flexible in a fast-paced environment.
 * Ability to follow through and document issues and resolutions.
 * Must be able to follow procedures and protocols.
 * Possess a hands-on approach and management style.

ADDITIONAL REQUIREMENTS:

 * Must be willing to travel.
 * Willing to work extended hours or weekends as needed.
 * Must be able to regularly lift up to 25 lbs. for duties such as delivering computers, unpacking and rack-mounting equipment, etc.

## Description

This person will manage a world-class team of IT Services Technicians focused on supporting end user requests, deploying new hardware, and assisting with non-standard solutions presented by engineers. The ideal candidate will be flexible and flourish in a fast-paced and challenging environment. He or she should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position. This is a "hands on" technical management position; the ideal candidate will be able to coach, motivate and lead the team, while being capable of contributing technically and challenging decisions., * Recruits, trains, and evaluates IT Services technicians.

 * Delegates tasks and develops work schedules.
 * Closely monitors ticket queue to provide quality assurance of tickets in progress.
 * Is hands-on; resolves difficult issues; identifies/fixes root causes for problems; and finds better ways to do things.
 * Works with management to plan, coordinate and supervise the execution of projects, work assignments and workloads for IT technicians.
 * Provides reports on IT technician activities, performance, and operational issues.
 * Resolves, routes, or escalates service requests to functional teams as necessary.
 * Works with team and peers to identify processes that require improvement.
 * Participates in the IT Services supply chain, purchasing and distribution process.
 * Works with IT Logistics to manage the inventory of products stored within the IT Services warehouses.
 * Collaborates closely with 3rd party vendors to build strong and long-lasting relationships.