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# Technical Support Specialist

- **Company:** RELX Group plc
- **Location:** Dayton, OH, United States
- **Contract:** Permanent contract
- **Skills:** Backup Devices, Business Software, System Configuration, Desktop Computing, Monitoring of Systems, Software Deployment, Enterprise Software Applications, Software Troubleshooting, Computer Equipment, Information Technology, ArcSight Event Correlation
- **Published:** October 13, 2026
- **Apply:** https://relx.wd3.myworkdayjobs.com/en-US/relx/details/Dayton-OH/Technical-Support-Specialist-_R118772-1

## About the Role

* High school-level knowledge of computer hardware and software.
 * High school degree, technical certifications, or equivalent work experience required.
 * A+ Certification or other technology certifications a plus.
 * Hardware/software installation skills.
 * Hardware/software troubleshooting skills.
 * Basic understanding of software monitoring tools.
 * Understanding backup procedures.
 * Good problem-solving and organizational skills.
 * Ability to travel less than 25%.

## Description

This entry-level IT support role provides technical end-user desktop support under supervision. You will assist with installing, configuring, troubleshooting, and maintaining desktop systems, workstations, and network-related technologies while supporting users across the organization. This is an excellent opportunity to develop technical expertise and problem-solving skills in a collaborative environment., * Participate in the resolution of end user's desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.

 * Provide support and technical setup at some trade shows which includes periodic travel.
 * Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
 * Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned, including hardware, software, telecommunication, business application, customer connectivity, etc.
 * Install and configure desktop systems and workstations.
 * Support end users with technical issues under supervision.
 * Assist with network-related troubleshooting activities.
 * Perform all other duties as assigned.