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# Desktop Support Technician

- **Company:** CareerCircle
- **Location:** Madison, WI, United States
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Cyber Security, Information Systems, System Configuration, Identity and Access Management, Networking Hardware, Local Area Networks, Network Troubleshooting, Microsoft Office, Windows Servers, Networking Basics, Network Connections, Remote Access Technology, Remote Desktop Services, Software Engineering, TCP/IP, Visual Technology, Wide Area Networks, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Laptops
- **Published:** October 13, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/madison/b39fe664-70a4-4a49-bc48-6f8e8c1bad30

## About the Role

Writing
Operations
Leadership
Management
Group Policy
Communication
Cyber Security
Professionalism
Windows Servers
Problem Solving
Desktop Support
Customer Service
Microsoft Office
Computer Science
Active Directory
Technical Issues
Operating Systems
Technical Support
Computer Hardware
Endpoint Security, * Associate's Degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

 * Experience providing phone, remote, and in-person technical support.
 * Experience supporting desktop hardware, software, and operating systems.
 * Experience installing, configuring, upgrading, and troubleshooting:
 + Windows workstations
 + Printers
 + Scanners
 + Monitors
 + Mobile devices
 + Other desktop peripherals
 * Strong troubleshooting and problem-solving skills.
 * Knowledge of computer hardware, operating systems, and end-user technologies.
 * Understanding of basic networking concepts, including TCP/IP, LAN, and WAN technologies.
 * Excellent verbal and written communication skills.
 * Strong customer service and interpersonal skills., * Experience supporting Microsoft Windows Server environments.
 * Experience with Active Directory administration and Group Policy management.
 * Experience supporting Remote Desktop Services (RDS) / Terminal Services.
 * Experience troubleshooting and maintaining Local Area Networks.
 * Experience supporting audio/visual equipment and video conferencing technologies.
 * Exposure to cybersecurity best practices and endpoint security solutions.
 * Experience working in enterprise or government environments., The ideal candidate is a hands-on IT professional with strong desktop support experience, excellent troubleshooting abilities, and a commitment to delivering outstanding customer service. They are comfortable supporting a variety of hardware, software, networking, and audiovisual technologies while maintaining a high level of professionalism in a fast-paced environment.
Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Communication
Cyber Security
Professionalism
Windows Servers
Problem Solving
Desktop Support
Customer Service
Microsoft Office
Computer Science
Active Directory
Technical Issues
Operating Systems
Technical Support
Computer Hardware
Endpoint Security
Video Conferencing

## Description

Peripheral Devices
Business Valuation
Wide Area Networks
Networking Hardware
Local Area Networks
Remote Access Systems
Information Technology
Full Stack Development
Network Troubleshooting
Business Transformation
Remote Desktop Services
Audio-Visual Technology
Conference Room Technology
Troubleshooting (Problem Solving), We are seeking a customer-focused Desktop Support Technician to provide technical support for end users in a Windows-based environment. This role is responsible for installing, configuring, maintaining, and troubleshooting computer hardware, software, peripherals, networking equipment, and audio/visual technologies. The ideal candidate will have strong technical troubleshooting skills, excellent customer service abilities, and experience supporting enterprise desktop technologies., * Provide desktop and phone-based technical support for end users, ensuring timely resolution of hardware and software issues.

 * Install, configure, maintain, and troubleshoot Windows workstations, laptops, printers, scanners, and other peripherals.
 * Deploy and support desktop hardware, operating systems, and business applications.
 * Configure and support audio/visual equipment, including conference room technology and video conferencing platforms.
 * Troubleshoot hardware, software, network connectivity, and user-access issues.
 * Perform workstation setup, equipment moves, adds, and changes.
 * Support user account administration and access management activities.
 * Assist with maintenance and support of Local Area Network (LAN) and Wide Area Network (WAN) environments.
 * Provide support for remote access technologies and Remote Desktop Services.
 * Escalate complex technical issues to appropriate infrastructure teams when necessary.
 * Assist with implementation of infrastructure hardware and technology upgrades.
 * Support cybersecurity initiatives, endpoint security tools, and compliance policies.
 * Maintain accurate ticket documentation, asset inventories, and technical procedures.
 * Deliver professional customer service while communicating technical information to non-technical users., * Windows 10/11
 * Windows Server
 * Active Directory
 * Group Policy
 * Remote Desktop Services (RDS)
 * Microsoft Office / Microsoft 365
 * Printers & Scanners
 * LAN/WAN Networking
 * Video Conferencing Solutions
 * Audio/Visual Equipment
 * Endpoint Security Tools, Business Valuation
Wide Area Networks
Networking Hardware
Local Area Networks
Remote Access Systems
Information Technology
Full Stack Development
Network Troubleshooting
Business Transformation
Remote Desktop Services
Audio-Visual Technology
Conference Room Technology
Troubleshooting (Problem Solving)
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