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# Help Desk Analyst

- **Company:** SUNY Upstate Medical University
- **Location:** Syracuse, NY, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Hospital Information Systems, Information Systems, Novell NetWare, Decision Support Systems, Desktop Computing, Web Browsers, Microsoft Office, Windows Client
- **Published:** October 13, 2026
- **Apply:** https://www.juju.com/job/1_sunyumu-519035

## About the Role

Minimum Qualifications: Associates degree and 2 years computer and/or customer service experience or equivalent combination of education and experience, plus strong interpersonal communication skills and strong working knowledge of Windows 10 and MS Office required.
Preferred Qualifications: MS Office, web browsers, e-mail systems, and networked computers/printers as well as familiarity with large networked environments, TCP/IP network protocol, Novell, and Active Directory preferred.
Work Days: Monday-Friday, 9:00am-5:30pm Message to Applicants: Recruitment Office: Human Resources

## Description

Job Summary: This is a fast paced environment requiring advanced troubleshooting skill for first level phone support including but not limited to PC support, networking, hospital information systems, administrative information systems, decision support services and support Microsoft Office Suite.
Troubleshoot and provide instruction for users on hardware/software problems and products.
Identify problem source and dispatch additional support resources as required.