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# IT Manager

- **Company:** REVEL STAFFING LLC
- **Location:** Fort Lauderdale, FL, United States
- **Experience:** Experienced
- **Salary:** $95,000.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Issue Tracking Systems, Information Technology Operations, Information Technology
- **Published:** October 13, 2026
- **Apply:** https://www.careerjet.com/jobad/us51e03232041be12d65e074a1291531fa

## About the Role

* 2+ years of IT support, systems administration, or related technical experience
 * Experience managing help desk or technical support environments
 * Knowledge of networking, systems administration, endpoint support, and troubleshooting
 * Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
 * Ability to automate repetitive IT support processes
 * Strong documentation, organization, and communication skills
 * Ability to work effectively in a fast-paced, on-site healthcare environment
 * Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
 * HIPAA training/certification required

## Description

A healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.
This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments., * Manage IT help desk operations and support ticketing system

 * Oversee hardware, software, systems, and user-support processes
 * Support network, infrastructure, and endpoint performance
 * Troubleshoot technical issues across departments
 * Maintain IT documentation, system logs, and support procedures
 * Coordinate with vendors for system updates, support, and technology services
 * Track IT performance metrics, service levels, and recurring support issues
 * Improve user experience through timely, professional technical support
 * Identify opportunities to streamline IT workflows and reduce manual workload
 * Maintain confidentiality and comply with healthcare privacy and security standards
 * Perform additional IT-related duties as assigned