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# Customer Solutions Specialist (Hybrid)

- **Company:** CareerCircle
- **Location:** Fort Worth, TX, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $37,440.0 - $43,680.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Microsoft Outlook, Computer Literacy, Design of User Interfaces, Microsoft Office, Microsoft Software, Web Navigation
- **Published:** October 13, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/tx/fort-worth/a1baba8d-8575-4576-bb80-3a7eeb54125f

## About the Role

Required:

 * Minimum of 2 years of customer service experience.
 * Previous inbound call center experience.
 * Strong computer skills and ability to navigate multiple systems simultaneously.
 * Experience with Microsoft Office applications (Outlook, Word, Excel, etc.).
 * Accurate data entry skills with strong attention to detail.
 * Excellent verbal communication and customer service skills.
 * Ability to manage a high-volume workload while maintaining professionalism.

Preferred:

 * Financial services customer service experience.
 * Experience supporting seasonal or peak-volume call center operations.
 * Familiarity with call center software and workflows.
 * Strong organizational and multitasking abilities., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Data Entry, Multitasking
Inbound Calls
Web Navigation
Microsoft Excel
Customer Service
Microsoft Office
Computer Literacy
Microsoft Outlook
Customer Inquiries
Business Valuation
Financial Services
Full Stack Development
Call Center Experience
Business Transformation
Verbal Communication Skills, We are seeking a Customer Solutions Specialist to support a high-volume customer service call center during a busy seasonal period. In this role, you'll assist customers by answering questions, navigating online portals, locating account information, and updating customer permissions while delivering an exceptional customer experience., * Handle 75-100 inbound customer calls daily in a professional and efficient manner.

 * Answer customer inquiries and provide clear guidance on account-related questions.
 * Assist customers with website navigation and online account access.
 * Locate statements, documents, and account information as requested.
 * Add and update customer permissions according to established procedures.
 * Document customer interactions and update records using internal systems and Microsoft applications.
 * Support departmental goals while maintaining quality and productivity standards.
 * Participate in training and quickly apply new processes and procedures., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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