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# Support Engineer

- **Company:** Unilin
- **Location:** Wielsbeke, Belgium (Remote available)
- **Contract:** Permanent contract
- **Skills:** Confluence, JIRA, Python (Programming Language), Shell Script, Office365, Atlassian Tools
- **Published:** October 14, 2026
- **Apply:** https://www.linkedin.com/oauth/v2/authorization?response_type=code&client_id=78quucbw7wuayi&redirect_uri=https://jobs.unilin.com/en/jobs/application?jobName=support-engineer_87966_en-gb&state=42106c19fe4e9e8aef230f69177e067c6fae56eed3e7fde1122c5b7bdb66ef70&scope=r_liteprofile%20r_emailaddress%20w_member_social

## About the Role

* Bachelor's degree in IT or equivalent by experience.
 * Solid experience in infrastructure change work (implementation, optimization, automation).
 * Hands-on knowledge of end-user domains: endpoints, printers, scanners, mobile devices.
 * Proven ownership in managing technical areas and driving improvements.
 * Strong collaboration skills with IT teams and production staff.
 * Experience in a manufacturing environment is a plus.
 * Experience with Python/ shell scripting is a plus.
 * You are fluent in Dutch and English. Fluency in French is considered as a plus.
 * Proactive, improvement-driven mindset with the ability to balance stability with innovation.
 * You are flexible and willing to take on on call support after hours in turn. #LI-LV3

## Description

We are looking for a 2nd Line IT Infra Support Engineer to join our infrastructure team in Wielsbeke. Unlike a traditional support role, this position focuses on the change-oriented side of IT. You will not only solve issues but also drive improvements, implement solutions, and support projects that future-proof our IT environment.

As part of a 25-member international team, you will work closely with colleagues across different domains, with a strong focus on collaboration, problem-solving, and continuous improvement. You will be trusted to take ownership, contribute ideas, and shape how IT enables the business.
This role suits someone who thrives on variety and responsibility-working with infrastructure and end-user technologies, bridging IT and production needs, and making a tangible impact in an environment where IT stability is business-critical.

Your responsibilities:

Change Work - 2nd Line IT Infra

 * Execute infrastructure change activities in O365 office & production environment.
 * Implement, test, and document changes to end-user infrastructure (endpoints, printers, scanners, mobiles).
 * Collaborate with IT colleagues and stakeholders to deploy improvements with minimal disruption.
 * Contribute to automation and optimization initiatives to increase efficiency.
 * Perform root cause analysis for recurring issues and define long-term solutions.
 * Track and document all changes in line with IT standards.
 * Share knowledge to strengthen the maturity of the 2nd line team

Process Automation & development

 * Act as administrator for Atlassian tools (Jira & Confluence), including user, permission, and workflow management.
 * Develop and customize solutions to support collaboration and team processes.
 * Evaluate how Jira/Confluence changes affect the wider IT and business context.
 * Serve as point of contact for Atlassian usage, providing best practices and training.
 * Maintain governance and documentation to ensure stability and continuous improvement.