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# 3rd Line Infrastructure Engineer

- **Company:** Lucid Support Services Ltd
- **Location:** Sittingbourne, UK
- **Contract:** Temporary contract
- **Skills:** Active Directory, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Microsoft Software, Windows Servers, Cloud Services, TCP/IP, Virtual Local Area Networks, Computer Network Technologies, Software Troubleshooting, Fortinet, Cloud Migration, Cisco, Vmware
- **Published:** October 14, 2026
- **Apply:** https://www.careerboard.com/gb/en/find-jobs-in-United-Kingdom/-07A635AED722F53DD8/

## About the Role

* Proven experience operating as a 3rd Line Engineer, Senior Infrastructure Engineer or Professional Services Engineer
 * Strong Microsoft experience including M365, Entra ID, Azure administration, deployment and troubleshooting experience
 * Windows Server and on-premises Active Directory expertise
 * Strong knowledge of DNS, DHCP and Group Policy
 * Experience supporting hybrid Microsoft environments
 * Experience delivering infrastructure migrations, cloud adoption initiatives and technology refresh projects
 * Ability to take ownership of technical workstreams from design through to implementation and handover
 * Client-facing experience, with the ability to engage confidently with both technical and non-technical stakeholders
 * Strong troubleshooting and root cause analysis skills across infrastructure, cloud and networking technologies
 * Experience working across multiple customer environments within an MSP or Professional Services setting
 * Good networking knowledge, including TCP/IP, VLANs, VPNs, routing and switching fundamentals
 * Experience with Cisco Meraki and/or Fortinet technologies would be advantageous
 * Experience with Virtulisation project including VMware or Hyper-V would be beneficial
 * Relevant Microsoft, Azure, Cisco, VMware or Fortinet certifications are desirable
 * Ability to produce clear technical documentation and implementation plans
 * Comfortable balancing project delivery with occasional senior-level support and escalation activities

## Description

We are currently recruiting for an experienced 3rd Line Infrastructure & Managed Services Engineer on an initial 3-month contract.
This is a hands-on, client-facing role combining advanced infrastructure support, project delivery and cloud technologies. The successful candidate will be contributing to infrastructure migrations, cloud deployments and technology refresh projects across a range of professional and regulated environments.
The role is heavily Microsoft focused, with approximately 70% Infrastructure & Systems and 30% Networking, making it an excellent opportunity for a well-rounded engineer with strong Azure, Windows Server and Active Directory expertise alongside Cisco Meraki and Fortinet networking experience.