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# IT Support Engineer

- **Company:** Pulse Healthcare Ltd
- **Location:** London, UK (Remote available)
- **Salary:** £24,000.0 - £33,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Engineering, Wireless Access Point, Network Routers, Firewalls (Computer Science)
- **Published:** October 14, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6acf9519b0af0cb4299f7d53/apply

## About the Role

Are you an experienced Support Engineer with experience in working within an (ideally) MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact?, * Experience in Microsoft 365 / M365

 * Windows OS support

 * Configure and support Routers, firewalls, switches, access points

 * Actove Directory & Exchange

About You

You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.

You'll ideally have:

 * 1+ years' IT Support / Helpdesk Support experience within an MSP environment (Ideally)

 * Proven expertise in M365 ecosystem support

*Active Directory & Exchange Support

## Description

My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we're known for-supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.

About the Role

As a Support engineer, you'll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions.

This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.

Key Responsibilities

 * Work actively on the helpdesk & (when needed) on client site

 * Problem Solve all IT hardware & software issues for external clients