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# IT Customer Service Desk Advisor

- **Company:** Sruc. A Charitable Company Limited
- **Location:** Edinburgh, UK
- **Salary:** £25,366.0 - £28,857.0
- **Contract:** Temporary contract
- **Skills:** Information Technology Operations, Intrusion Detection Systems, Microsoft Software, Wi-Fi Technology, Information Technology
- **Published:** October 14, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6acf60f0b0af0cb4299e9ebd/apply

## About the Role

* Educated to
SCQF Level 6 or above (ONC or equivalent) in Computer Science or Information Technology or related experience.

 * Customer Focus/Skills
 * Relationship Management
 * Proven experience in support of Microsoft products
 * Problem resolution in areas such as printing, Wi-Fi and Audio Visual
 * Customer Service experience
 * Knowledge of Setup and Problem resolution in PC/Laptop end user

## Description

The purpose of this role is to provide IT support & training to end users and students across SRUC whilst maintaining and creating good working relationships with staff and colleagues to provide a high level of customer care., As a Customer Desk Advisor, you will have the following duties:

 * Act as single point of contact through a shared service desk for IDS related queries
 * Support users (Staff, Students and other authorised users) in the resolution of issues with respect to using SRUC systems, equipment and facilities.
 * Configuration, installation and repair of equipment using automated tools or processes defined by IDS infrastructure managers or processes.
 * Undertake IT operations, such as equipment movement
 * Support business events where Audio Visual systems are required.
 * Log calls and undertake tasks as prioritised by the Service Desk system adopted to ensure adherence to IDS Service Level Agreements
 * Assist in creating a robust knowledge base by creating user friendly documentation/ help guides for staff/students and for support/service desk team.
 * Conduct site visits as required.