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# Technical Support Specialist

- **Company:** Hays plc
- **Location:** UK
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Issue Tracking Systems, Salesforce.Com, Zendesk
- **Published:** October 14, 2026
- **Apply:** https://www.hays.co.uk/job-detail/technical-support-specialist-marlow_4834448

## About the Role

* Customer-focused with excellent communication skills
 * Naturally curious and analytical
 * Comfortable troubleshooting technical issues
 * Able to manage multiple priorities in a fast-paced environment
 * Passionate about technology and delivering outstanding service

## Description

Are you passionate about technology and enjoy solving complex problems for customers?

I'm currently supporting a global technology business in their search for a Technical Support Specialist to join their growing team.

This is an opportunity for someone who enjoys a blend of technical troubleshooting, customer interaction and product support, working with customers to diagnose issues, provide solutions and deliver an exceptional customer experience.

What you'll be doing:

 * Providing technical support and troubleshooting assistance to customers
 * Managing customer cases from initial enquiry through to resolution
 * Investigating product, hardware and software-related issues
 * Handling complex queries and escalations
 * Supporting repair, warranty and replacement processes
 * Working closely with internal technical, product and operational teams
 * Maintaining accurate records using CRM and ticketing systems
 * Contributing to process improvements and knowledge-sharing initiatives

We're keen to speak with people who have experience in:

 * Technical Support
 * Product Support
 * Customer Support Engineering
 * Consumer Electronics Support
 * Telecommunications Support
 * Gaming Hardware Support
 * SaaS or Hardware Troubleshooting Environments

Any experience with the following would be particularly beneficial:

Troubleshooting & Diagnostics Zendesk, Salesforce or similar CRM platforms Hardware or software support Escalation management Consumer technology products Audio, gaming, electronics or technology sectors

You'll be:

 * Customer-focused with excellent communication skills
 * Naturally curious and analytical
 * Comfortable troubleshooting technical issues
 * Able to manage multiple priorities in a fast-paced environment
 * Passionate about technology and delivering outstanding service

2 days a week on-site

#4834448 - Matthew