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# Change, Release & Service Introduction Manager - Defence

- **Company:** Advanced Resource Managers
- **Location:** Reading, UK
- **Contract:** Permanent contract
- **Skills:** Release Management, SC Clearance
- **Published:** October 14, 2026
- **Apply:** https://www.arm.co.uk/job-application/?job_id=130999_1791976067

## About the Role

* Proven experience as a Change Manager, Release Manager, Service Transition Manager or Service Introduction Manager.
 * Strong experience of ITIL Change Enablement.
 * Experience chairing CAB and ECAB forums.
 * Experience owning Release Management and deployment governance.
 * Experience managing Service Introduction, Service Acceptance and Operational Readiness activities.
 * Strong ServiceNow experience.
 * Excellent stakeholder management across technical, operational and business teams.
 * Experience within Defence, Aerospace, National Security or another highly regulated environment.
 * ITIL Foundation Certified., * ITIL Managing Professional certification.
 * DevOps and CI/CD knowledge.
 * CMDB and Service Mapping experience.
 * Supplier onboarding and transition-to-service experience.
 * Active SC Clearance.

## Description

* Own and continuously improve the Change Enablement process and governance framework.
 * Chair CAB and Emergency CAB meetings, facilitating risk-based decision making.
 * Validate change records, ensuring appropriate impact, risk, security, testing, rollback and support plans are in place.
 * Manage and maintain the Forward Schedule of Change (FSC).
 * Coordinate enterprise-wide changes across multiple suppliers, regions and security domains.
 * Own Release Management processes, deployment governance and release assurance activities.
 * Lead Service Introduction activities for new services, suppliers and capabilities.
 * Manage service readiness, acceptance and Early Life Support (ELS) activities.
 * Work closely with ServiceNow teams to ensure workflow integrity, approvals and reporting accuracy.
 * Produce meaningful MI and reporting focused on outcomes, risk and service impact.
 * Drive compliance with security, audit and governance requirements.