> Markdown version of [/jobs/ext/3721541-2nd-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/3721541-2nd-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 2nd Line Support Engineer

- **Company:** Kinetech
- **Location:** Basildon, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Programming Interfaces (APIs), Business Software, System Configuration, Identity and Access Management, Networking Basics, Windows PowerShell, Microsoft SharePoint, Software Deployment, SQL Databases, Microsoft InTune
- **Published:** October 14, 2026
- **Apply:** https://www.totaljobs.com/job/2nd-line-support-engineer/kinetech-recruitment-job108169115

## About the Role

You'll already have solid experience in a genuine 2nd Line IT Support position and be comfortable investigating and resolving problems independently.

We're particularly interested in people with:

 * Strong Microsoft 365 administration experience, including Exchange, Teams and SharePoint.
 * Hands-on Intune, Entra ID and Active Directory knowledge.
 * Confident Windows troubleshooting and good general networking knowledge.
 * Experience with application deployment, device management and ideally PowerShell.
 * A practical, customer-focused approach and the ability to communicate well with colleagues at all levels.
 * An understanding of ITIL or structured IT service management.

You don't need to know everything. What's important is that you're technically curious, enjoy problem-solving and are keen to broaden your experience.

## Description

Enjoy troubleshooting the issues that need a bit more investigation, rather than simply passing tickets on?

We're recruiting for an established, technology-driven business investing in its IT function. With a recently strengthened support team and plenty of ongoing technology projects, this is a great opportunity for someone who enjoys hands-on technical work and wants to keep developing their skills.

Much of the routine first-line activity has already been automated, meaning you'll spend more time resolving genuine technical issues, improving systems and getting involved in projects.

What you'll be doing

 * Taking ownership of escalations through to resolution.
 * Supporting and administering Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID and Active Directory.
 * Managing devices, applications and deployments through Intune, including laptop builds, policies and provisioning.
 * Using PowerShell to support device configuration, administration and automation.
 * Troubleshooting Windows devices, business applications and connectivity issues.
 * Investigating issues with SQL-based applications and APIs, working with other technical teams where needed.
 * Supporting onboarding, offboarding, access management and security.
 * Contributing to technical documentation, service improvements and wider infrastructure projects.