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# Helpdesk Operator

- **Company:** G4S
- **Location:** Leicester, UK
- **Salary:** £26,437.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Document Management Systems, Software Systems, Data Logging
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=47338798e18fa84a

## About the Role

G4S Facilities Management is seeking an experienced and customer-focused Helpdesk Operator to join our Leicester team on a permanent basis. This is a varied and hands-on role where no two days are the same. You'll be responsible for handling customer enquiries, coordinating support services, and ensuring a high standard of service delivery. If you have excellent communication skills, strong attention to detail, and enjoy working in a fast-paced, collaborative environment, this is a great opportunity to build a rewarding career with our team., Experience working in a busy Help Desk, customer service, or reception environment.

 * Experience using Google systems
 * Outstanding verbal and written communication skills with strong active listening abilities.
*

 * Excellent interpersonal skills with a composed, professional approach to multitasking.

Desireable
*
Previous experience using CAFM software systems.
Familiarity with softphone call-handling tools.
*

 * Background in Facilities Management (FM)

## Description

First-Class Response: Answer incoming calls quickly and manage email requests in our Helpdesk Mailbox, ensuring key service standards are met.

 * System Logging: Accurately log, track, and direct customer requests using our dedicated CAFM software system.
 * Operational Coordination: Timely raise Purchase Orders for reactive tasks and direct requests to operational teams.
 * Client Engagement: Liaise with clients, Local Authorities, and internal managers, providing prompt updates on outstanding work.
 * Departmental Support: Maintain accurate records and carry out essential administrative tasks such as filing, auditing, and document management.