> Markdown version of [/jobs/ext/3723931-data-center-technician-1](https://www.wearedevelopers.com/jobs/ext/3723931-data-center-technician-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Center Technician 1 - **Company:** Databank, Ltd. - **Location:** Austin, TX, United States - **Contract:** Permanent contract - **Skills:** Synchronous Optical Networking, Databases, Data Centers, Ethernet, Hard Disk Drives, Hardware Infrastructure - **Published:** October 14, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88611148/1 ## About the Role * High school diploma or equivalent * Previous NOC/SOC/IOC experience and/or data center experience * Some familiarity with DS1, DS3, Ethernet and dark fiber circuits * Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams * 0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications. * Customer Service Skills * Cross Team Collaboration * Running Cable/Climbing Ladders * Be able to handle Critical Infrastructure emergencies * Network/Power Monitoring * Able to work a rotating schedule * Responsibility and dependability are a must * Candidates must have reliable transportation * Reliable and able to work independently, if necessary * Strong written and verbal communication skills * Ability to learn quickly and apply new knowledge and skills * Assess situations and escalate accordingly, following internal procedures * Knowledge of Windows operating systems both pc and server-side * Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus * Must be able to lift a minimum of 50 lbs ## Description The Data Center Technician I provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and our internal case management systems. Maintain accurate chain-of-custody logs of incoming and outgoing customer packages and ensure facility cleanliness. As a member of the Operations Team, the Data Center Technician I will handle trouble tickets and remote hands requests from creation through resolution. Data Center Technician I will assist with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber. Data Center Technicians monitor all business-critical systems (BMS, Security) escalating issues and guide both internal and customer compliance to our security standards., * Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer phone calls and emails within a timely and professional manner. * Assisting with guidance on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals. * Monitor and help troubleshoot technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff in a fast-paced data center environment. * Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards. * Capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted on time. * Always maintain facility cleanliness and "Tour Readiness". * Follow DataBank Cabling Standards. * Help maintain accurate inventory of work tools, equipment, and devices. * Other duties as assigned.