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# HelpDesk

- **Company:** Arch Systems
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Enterprise Software Applications, Software Troubleshooting, Process Control Systems, User Administration
- **Published:** October 14, 2026
- **Apply:** https://www.dice.com/job-detail/63685b34-ed8f-4791-8949-17e6cd6c571a

## About the Role

Minimum 5 years of experience in IT Help Desk, Service Desk, or Technical Support.
Strong troubleshooting, incident management, and problem-solving skills.
Experience with ticketing systems and user access management.
Excellent communication and customer service skills.
Ability to work independently in a remote environment.
Preferred Qualifications
Prior U.S. Federal Government experience is highly preferred.
Familiarity with federal IT support processes and security requirements.
Experience supporting enterprise applications and government users.

## Description

Arch Systems is seeking an experienced Help Desk Support Specialist to provide technical assistance, user administration, and troubleshooting support for yK1 and Mission Control applications in a U.S. Federal Government environment.
Key Responsibilities
Provide 8 hours of daily help desk and end-user technical support.
Manage, track, prioritize, and resolve support tickets.
Handle user account administration, access requests, and permissions.
Troubleshoot application, system, and user-related technical issues.
Escalate complex technical issues to appropriate support teams.
Follow up with users to ensure issue resolution and customer satisfaction.
Maintain accurate ticket records and support documentation.